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» Cruise Talk   » Idle Chatter   » Hotel sues guest for posting review about bed bugs

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Author Topic: Hotel sues guest for posting review about bed bugs
joe at travelpage
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Member # 622

posted 09-09-2013 12:55 PM      Profile for joe at travelpage   Author's Homepage   Email joe at travelpage   Send New Private Message      Edit/Delete Post  Reply With Quote 
From Toonz



Canada-based Hotel Quebec is suing a former guest for $95,000. The reason? The guest wrote a negative review on TripAdvisor exposing the bed bugs in his room and refused to remove the review.

Laurent Azoulay from Montreal stayed at the hotel in April this year, having booked a two-night stay at the hotel due to its proximity to a hockey tournament for his his eight-year-old son.

According to Azoulay, he woke up at 3am in his room to discover bed bugs were biting his legs. Azoulay approached the hotel staff regarding this incident, but since it was early in the morning and a weekend, all other rooms in the hotel were full. The hotel offered to move him to a nearby hotel.

But the guest didn’t want to disturb his sleeping son, so remained in the room for the rest of the night.

Azoulay says in an audio interview with CBC:

“Not only did I see them (bed bugs), I videotaped them, I kept them in a glass and showed it to the front desk.”

After the hockey game, Azoulay was offered a different room in the hotel, and he moved into it. The hotel also offered him a discount of $40 as compensation for the incident.

Azoulay adds:

“This (offering $40 compensation) is insulting.”

When Azoulay returned home, he wrote a negative review (with a one star rating) on TripAdvisor explaining the incident.

Hotel Quebec approached Azoulay to try and resolve the situation. But nothing materialised so the hotel has taken unusual step of suing Azoulay for $95,000.

...full article

[ 09-09-2013: Message edited by: joe at travelpage ]


Posts: 29976 | From: Great Falls, Virginia | Registered: A Long Time Ago!  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 09-10-2013 08:04 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Whoops - maybe I had better quickly re-write all of my ship reviews.
Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Neil - Ex P & O & PRINCESS CRUISES
First Class Passenger
Member # 5641

posted 09-10-2013 01:44 PM      Profile for Neil - Ex P & O & PRINCESS CRUISES   Author's Homepage   Email Neil - Ex P & O & PRINCESS CRUISES   Send New Private Message      Edit/Delete Post  Reply With Quote 
If he has video evidence still and they took him to court I doubt if they would win !
Posts: 2355 | From: Dunstable, Bedfordshire. 30 miles north of London | Registered: May 2005  |  IP: Logged
PamM
Cruise Director
Member # 2127

posted 09-10-2013 04:08 PM      Profile for PamM   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I don't think the story adds up by any party. One would not continue to stay in a room with bed bugs and let your 8 year continue sleeping. There is no mention of the guest's belongings being cleaned - this would need to be done or the bugs could be taken home. The comments are worth reading.

Pam


Posts: 12176 | From: Cambridge, UK | Registered: Jun 2001  |  IP: Logged

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