[ 06-19-2005: Message edited by: mellow lady ]

Normally lines do have a complaint centre that you can write too or even phone.I suppose Cunard also have that service to hear of feedback.

quote:

---

Originally posted by mellow lady:
We were on here for just over a week, I had chipped gasses,, and they ran out of honey.

I want to complain but I am not terribly sure who to.

---

Write to Cunard. Explain the problems that you experienced and exactly what you require them to do for you.

Ideally you should always start by complaining while onboard to a Cunard employee (not the other guests!)

I trust you have something more that 'chipped glasses and honey' to complain about?

[ 06-18-2005: Message edited by: Malcolm @ cruisepage ]

I had chipped glasses that cut my husbands mouth! They ran out of honey and they ran out of hot chocolate.

The rooms were and are a disaster.The staff incase any of you have not been on her are the most miserable we have seen in all our years of cruising.( the pub was not the place to be and one man that has worked on many ships said she is not cut out to be a cruise ship)

Anyway they quit while we were on her, or I should say in dock. we reached one port and they never got back on.Room stewards in the lower decks have had to take on more rooms making them over tired and under paid.I am originally from the UK , DH and I have cruised just about every line and I think Cunard is turning into Carnival 2. The ladies washrooms near the ballroom had such line ups that we needed to go back to our rooms to use facilities and when we did get in them, they were filthy!

MY GF did the cruise for Xmas and is taking this to a lawyer.I just wanted an address for Cunard that counted( wrong place I guess)

.I have had it with princess, I enjoy RC and will stay with them At least nobody gets two chipped glasses and is cut in the mouth x 2!..and then when approached nobody gives a toss.
So miserable isn't the word , disappointed and upset are two!

Good day

I know it's Cunard but I cant locate an address that doesnt tie in with Carnival.I was hoping there was one in the UK!, they don't have an address which is why I chose here.I wont bother again sorry

If your Travel Agent can arrange fresh fruit they should be able to assit you with an address and your complaint.

[ 06-18-2005: Message edited by: Malcolm @ cruisepage ]

[ 06-19-2005: Message edited by: mellow lady ]

[ 06-18-2005: Message edited by: PamM ]

I trust you made a written complaint whilst aboard. You can take your own pot of honey & hot chocolate with $35. There wasn't even ANY strawberry jam on my last cruise... did I moan, it's my favourite... no, I had something else instead. Nor would I wish to make a formal complaint in the hope of getting a refund, and raising the cost of cruising for everyone.

[ 06-19-2005: Message edited by: mellow lady ]

Of course we did!! and we emailed the agent at our cost! We saved up for a yr for this cruise, it cost a lot of money and honey if I want to comlpain you are darn right I will, I will not as they say suck it up!

Ah well, there is always the lawyer!

As you by now discover you deal witte poeple who now what they are saying. To complain about the service you have to contact Cunard. Look on there website. There is an whole page dedicated fore contacting theme about almost everthing. Don't mail, but sending a letter witte detail information over what going wrong on your voyage a/b the QM2.

Further i believe that you are difficult to pleace and have on everthing negativ responce. Oke chipped glasses is stupid, they have to remark this before they ussed theme fore youre drinks. Otherwice i always checked if glasses are clean and chip free before i drink. I always look at a glass whene brought to me. And return the lot iff something is wrong. Fore the rest i don't no i believe that it's an over reaction.

And iff you believe that crew where working hard and geth underpayed. Why uou complain so much they working hard and are underpaid. So it's not surpricing that they are not give a high standard of service.

Greetings Ben.

[ 06-19-2005: Message edited by: Maasdam ]

quote:

---

Originally posted by mec1:
Dear mellow lady -
In reply to your recent PRIVATE message, I can't see what asking me whether or not I have been laid lately and if that is the reason I am so grumpy has anything to do with anything really.

---

Now I see why you called mellow lady a boor in the other thread. It now sounds like an appropriate description.

But enough about that...

I wonder if now that she has sailed on Cunard she gets a Carnival Past Passenger Privilege???

As for beinga bore, not at all.Originally from southampton now in Canada.old boys club is alive and well thouh in this forum.

quote:

---

Originally posted by mellow lady:
...you sounded like you are middle aged and a real dick do..tummy sticks out more than.well you know!

---

It was intended to be a little funny..if not that's okay as well.I have ben slagged off on here and can pretty much handle myself
thanks for your help btw I sent a letter to the address you posted..venting is good for ones heart! .in another forum some male? said nobody does homework..I did a yrs worth.I always do..it sometimes is not to be..

China .hmm no thanks.I dont care for that part of the world..your ships are safe.ROTF!