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» Cruise Talk   » Cruise Lines   » Problems at Celebrity?

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Author Topic: Problems at Celebrity?
joe at travelpage
Administrator
Member # 622

posted 07-06-2004 03:56 PM      Profile for joe at travelpage   Author's Homepage   Email joe at travelpage   Send New Private Message      Edit/Delete Post  Reply With Quote 
With all the talk of problems on QM2 and QE2, I thought I would share a recent review from an experienced passenger just back from Celebrity.

About the Public Areas:

quote:
Furniture jaded and dining room seats stained and worn at edges.

About the Food:

quote:
...food in the main dining room is very average and consisted of very small portions... Allow 2 hours for your meal as the waiter can only turn in whole table orders and dispense them course by course. Menus are "dogeared" and creased and clearly recycled every week based on the same output from the galley.

About the Cabin:

quote:
...hot and cold water was discoloured with a brown sediment....the Engineers reply was that there was some iron in the pipes that they couldn't do anything about!

Full review is here.

Is this just another example of an overly picky passenger or is Celebrity "slipping"?

Joe at TravelPage.com


Posts: 29976 | From: Great Falls, Virginia | Registered: A Long Time Ago!  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 07-06-2004 04:03 PM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
Based on my experience with Celebrity and a fairly recent cruise to Hawaii last year, Celebrity is not slipping. In fact I would say they are better than ever. Instead of adding to the fleet with countless clone ships, Celebrity is perfecting the product, diversifying itineraries, and making it truly "premium" IMO. I guess these people had a bad cruise, it happens on every cruise line sooner or later. No surprise.

As far as food goes, ask a hundred people and get a hundred answers. It's very subjective and what other people say doesn't mean much. It only matters if *you* enjoyed the food.

Ernie


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
Maasdam
First Class Passenger
Member # 3858

posted 07-06-2004 04:17 PM      Profile for Maasdam   Author's Homepage   Email Maasdam   Send New Private Message      Edit/Delete Post  Reply With Quote 
I agree with you Eroller. I want to ad that one review about the gts Summit make Celebrity not a slipping line. We must begin to worry whene there will be dozen off the same complains about Celebrity. Whene i reed the whole review they are very positif about the entertainment activities and the itinery where exllent so they wrote.

I belief that this is not alarming........


Posts: 4695 | From: Rotterdam home of the tss. Rotterdam. | Registered: May 2003  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 07-06-2004 06:53 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
We are all well aware how 'subjective' a cruise experience can be.

I cruised Celebrity ‘Mercury’ in 1998. Everyone was of the opinion that the dining room food was wonderful, except me and Mrs. M – but then again we have British ‘pallets’!

We are not all palying on a level feild - in fact we are not even all playing the same game!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Amerikanis
First Class Passenger
Member # 1835

posted 07-07-2004 08:45 AM      Profile for Amerikanis   Email Amerikanis   Send New Private Message      Edit/Delete Post  Reply With Quote 
For me, it is no Doubt, that Celebrity is slipping a little bit, but the Prices go down as well.

The Buffets for Lunch are not of the same expensive Items, as in former Years and the Lunch in the Dining Room is not as good, as 21 Years before on the Victoria of Chandris.

At that Time, Lunch and Dinner are equal, nowadays Dinner is the Main Dining Event of the Day, the others are not so excellent.

But i think, in Relation between Price payed and what you get for your Money, it would be very hard to beat them.


Posts: 1034 | From: Gutach, Black Forest, Germany | Registered: Mar 2001  |  IP: Logged
Cambodge
First Class Passenger
Member # 906

posted 07-07-2004 10:46 AM      Profile for Cambodge   Email Cambodge   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcom:
except me and Mrs. M – but then again we have British ‘pallets’!

did they fail to boil the strawberries again?


Posts: 2149 | From: St. Michaels MD USA , the town that fooled the British! | Registered: Nov 1999  |  IP: Logged
JP
First Class Passenger
Member # 1373

posted 07-07-2004 12:14 PM      Profile for JP     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
except me and Mrs. M – but then again we have British ‘pallets’!

Odd, when I was very disappointed in the food on our Nov 02 Zenith Cape Horn cruise, I assumed it was because the food was being aimed at South Americans and Europeans (there were a lot of both on board). I only really enjoyed a couple of the 12 dinners. Mostly the main courses seemed to consist of large slabs of bland, dry beef or lamb or pork. Very little seafood, and what there was wasn't very good. I really could have used the Princess "Always Available" menu. On my 2 Princess cruises since then, I haven't needed it. Oh, well.

As for service, while our waiter and assistant were fine, our table was next to a serving station and we got to listen to one of the assistants whine and bully the other assistants and waiters the whole cruise. Rather distracting.


Posts: 280 | From: Minnesota, USA | Registered: Jun 2000  |  IP: Logged
rdv1111
First Class Passenger
Member # 742

posted 07-07-2004 03:27 PM      Profile for rdv1111   Email rdv1111   Send New Private Message      Edit/Delete Post  Reply With Quote 
I just got back from a seven day bermuda run on the Zenith. Found the ship to be a about ready for her annual refit,( Some paint work looking dull) but to be thoroughly clean. Found the crew to be delightful and professional and truly caring of the guest experience. No pushiness to be found, even from the bar waiters.

Food was quite good. Some items missing a bit of flavor, or strangely spiced, but clearly they were trying to give the best possible. Cuts of meat were very good and the alternative dining and buffets were really excellent. They even had a nice Sushi bar setup every evening. Thing that most impressed me was passed hot and cold hors d'ouerves in the late evening instead of a buffet. Very classy and I am sure an overall money saver.

Overall, an excellent trip on an excellent vessel. I see no evidence of any deterioration in quality.


Posts: 51 | From: Belchertown, Ma 01007 | Registered: Aug 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 07-07-2004 04:22 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by JP:

Odd, when I was very disappointed in the food on our Nov 02 Zenith Cape Horn cruise, I assumed it was because the food was being aimed at South Americans and Europeans...


I can't speak for your cruise, but mine has plenty of 'Prime Rib' and 'Lobster Tails' on offer, neither of which are British dishes.

In general the food was too fancy for my tastes with too many rich sauces and big enpty plates! Yet, the American's onboard seem to love it?


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
911BOSS
First Class Passenger
Member # 1853

posted 07-07-2004 05:38 PM      Profile for 911BOSS   Email 911BOSS   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm, after living in ENGLAND FOR 7 YEARS, i HAVE LOTS OF FRIENDS WHO ARE GOING OVER THERE AND THEY ASK ME FOR ADVICE. yOU MAKE THE BEST BREAD IN THE WORLD SO I TELL THEM TO TAKE A LARGE JAR OF PEANUT BUTTER BECAUSE IT WILL BE THE ONLY DECENT FOOD THEY GET. oH YEAH, THE CHOCOLATE IS SUPERB ALSO.
Posts: 62 | From: RALEIGH,N.C. | Registered: Mar 2001  |  IP: Logged
TampaMike
First Class Passenger
Member # 4445

posted 07-09-2004 08:18 AM      Profile for TampaMike   Email TampaMike   Send New Private Message      Edit/Delete Post  Reply With Quote 
I am repeatedly surprised by the cultural barbs posted on this board, usually referring to nationality.

Having lived aboard cruise ships for 13 years with 20+ nationalities aboard, it was refreshing to see how well we all worked together and our cultural differences were far low on our priorities. If it were not for my days at sea, I would have never learned to enjoy Thai food, Indian curry, German brats, Scandinavian soft ice, English Christmas pudding.....

I would think the avid cruisers who follow these boards would relish that onboard diversity, and perhaps take some of that home.

Cuise Lines are businesses who strive to please as many people as possible. It is a simple business practice...cater to the majority of your customers. If the majority of your customers have a preference, then that will be the focus. I also believe, unlike most any other service industry, cruise lines make an extraordinary effort to please individual tastes. Yet so many are disgruntled that their preferences were not the focus of the product delivery.

If someone chooses a product that is clearly marketed to a clientel they are not part of, expect and hopefully embrace the targeted product. Positive focus will make any cruise (and life, in my opinion) a happier place & experience. We all cherish our cultures and homelands, and we are all guilty of pointing fingers, we are human. But "when in Rome.....do as the Romans" or as my Father's take on the cliche... "If you don't like Romans....don't go there."

Happy Sailing.


Posts: 246 | From: Tampa | Registered: Feb 2004  |  IP: Logged
desirod7
First Class Passenger
Member # 1626

posted 07-09-2004 08:28 AM      Profile for desirod7     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by TampaMike:
I am repeatedly surprised by the cultural barbs posted on this board, usually referring to nationality.

Having lived aboard cruise ships for 13 years with 20+ nationalities aboard, it was refreshing to see how well we all worked together and our cultural differences were far low on our priorities........................ If someone chooses a product that is clearly marketed to a clientel they are not part of, expect and hopefully embrace the targeted product. Positive focus will make any cruise (and life, in my opinion) a happier place & experience. We all cherish our cultures and homelands, and we are all guilty of pointing fingers, we are human. But "when in Rome.....do as the Romans" or as my Father's take on the cliche... "If you don't like Romans....don't go there."

Happy Sailing.


My QE2 crossing had 1000 Americans, 400 Brits, 90 Germans, 50 French, and rest from all over.

There were German, and French speaking social hosts. I understand Pullmantours has English speaking social hosts on their ships.

QM2 is a village in itself and big enough to have something for everyone of every nationality and persuasion.


Posts: 5727 | From: Philadelphia, Pa [home of the SS United States] | Registered: Oct 2000  |  IP: Logged
lambcom
First Class Passenger
Member # 656

posted 07-09-2004 09:25 AM      Profile for lambcom   Email lambcom   Send New Private Message      Edit/Delete Post  Reply With Quote 
At the risk of offending Amerikanis and the other die-hard Celebrity fans on this board, I'm afraid I find myself agreeing with Charlie Watt's review.

We were on the Summit in May (Southern Caribbean). It was our fourth consecutive Celebrity cruise and it will be our last for the forseeable future.

While we enjoyed our Concierge Class cabin, I honestly can't say whether we got value for the extra cost. But that's not the issue. The issue is, as Mr. Watt pointed out, the feeling that Celebrity is, at best, coasting. Yes the menus are tattered, but more importantly the line is serving the same food on the same night on all its 10 day cruises and the menu hasn't changed in three years! And to say the food is anything more than good banquet cuisine would be stretching it.

Our wine steward was charming but stretched beyond belief. Also, while she knew all of the buzz words, I remain unconvinced that she knew a Burgundy from a Bordeau.

In the buffet, the waiters would stand around talking to each other and blatantly ignored the passengers, many of them elderly, struggling with their trays.

I could go on at greater length but I think you get the picture. Celebrity needs a "heads up" in the quality control department or it will start losing market share.


Posts: 179 | From: Montreal, canada | Registered: Jul 99  |  IP: Logged
CGT
First Class Passenger
Member # 3531

posted 07-09-2004 11:30 AM      Profile for CGT        Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Malcolm @ cruisepage:

I can't speak for your cruise, but mine has plenty of 'Prime Rib' and 'Lobster Tails' on offer, neither of which are British dishes.

In general the food was too fancy for my tastes with too many rich sauces and big enpty plates! Yet, the American's onboard seem to love it?


What do you want, Malcolm? Pub food every night? Because, as we all know, the majority of "traditional British" food is considered by many to be synonymous with blandness and/or lard (even though I like much of it).

Too fancy? Rich sauces? Better stay away from French restaurants.

[ 07-09-2004: Message edited by: CGT ]


Posts: 2760 | From: New York, New York, USA | Registered: Dec 2002  |  IP: Logged
CGT
First Class Passenger
Member # 3531

posted 07-09-2004 11:32 AM      Profile for CGT        Edit/Delete Post  Reply With Quote 
quote:
Originally posted by TampaMike:

I would think the avid cruisers who follow these boards would relish that onboard diversity, and perhaps take some of that home.


I'm personally completely sick of the whole Politically Correct "Diversity" crap. I'm actually sick of Political Correctness in general. That's my opinion.

[ 07-09-2004: Message edited by: CGT ]


Posts: 2760 | From: New York, New York, USA | Registered: Dec 2002  |  IP: Logged
NWLB
First Class Passenger
Member # 1987

posted 07-09-2004 03:05 PM      Profile for NWLB   Author's Homepage   Email NWLB   Send New Private Message      Edit/Delete Post  Reply With Quote 
Curiously SeaTrade indicated RCCL is considering selling or transfering Zenith and or Horizon to alternative cruise lines.

As an aside, they also indicated they may go forward with stretching several vision class ships, which isn't news.


Posts: 329 | From: Bowling Green, Ohio | Registered: May 2001  |  IP: Logged
lasuvidaboy
First Class Passenger
Member # 4527

posted 07-09-2004 03:51 PM      Profile for lasuvidaboy     Send New Private Message      Edit/Delete Post  Reply With Quote 
Part of the fun of cruising is the chance to meet people from all over the world. With that comes different tastes when it comes to food. I personally can find somthing delicious to eat in most parts of the world and I am a little bit of a picky eater! (As long as it is not an animal I would have as a pet or a reptile, I will try it.) Passengers that are not expierenced cruisers or world travelers might be a little shy to try new things, but with the huge selections on most cruises, you can find somthing you like.
Posts: 7654 | From: Hollywood Hills/L.A. | Registered: Mar 2004  |  IP: Logged
nevadaflip
First Class Passenger
Member # 1682

posted 07-10-2004 12:59 AM      Profile for nevadaflip        Edit/Delete Post  Reply With Quote 
Good for you, Lasuvidaboy, for being willing to try any (well, ok, almost any) new food dish! The wonderful food around the world was truly one of the benefits of going to sea as a career. I did not limit my experiments to your criteria, and had some great times and meals. (Also, a few that were pretty difficult.)

In September/October 1979, my ship the PRESIDENT WILSON, a 12 passenger general cargo ship, docked in Tanjaing (spelling?) which is the main port for Tientsin and Beijing. This was the old port called Taku in the Gulf of Pohai. (I'm sorry I do not have familiarity with the current method of spelling Chinese names.) This was before full relations between the U.S. and China were re-established. We had about 6,000 tons of Mexican cotton to discharge and were in port for about six days.

Our company hosted two major banquets, one in Tientsin and one in Beijing, in honor of the ship calling at that port, which was the first U.S. flag ship calling there for 30 years. Some company officials and the Master, Chief Officer and I hosted tables of about 10 people each. In attendence was the U.S. Ambassador Leonard Woodcock and his wife and Chinese officials of equal position. I have never seen such wonderful banquets before or since. They were 20+ course meals taking 3 hours or more to complete. Obviously, there was a great deal of toasting, both with wine and "mao-tai". (Love that Mao-tai, which seemed to be a mix of gin, saki, and 100 octane gasoline!) There were dishes that I had no idea of but needless to say, were the finest Chinese cuisine I have ever had.

I was able to spend 4 more days in Beijing with our passengers and hosts and on one of them we all went to the ultimate!! A Peking Duck restaurant in Peking! You can't get more authentic than that! While there, savoring all the dishes, each of which consisted of part (or parts) of the duck, I spotted one small plate that looked like a different style of "good old potato chips." I felt like I needed a quick "Yankee food break" so I reached over with my chopsticks and took one (hmmm. pretty thick though, I thought.) Anyway, I popped it into my mouth and crunched down on it. At that time I realized two things: 1. I was going to have to save face and get this mouthfull down gracefully and 2. That the Peking Duck restaurant did in fact use every part of the duck in the meal! What I thought was my potato chip was in fact the duck's foot!! Yes, I did get it down, well, ....maybe not gracefully, but with the help of a bit more mao-tai and a lot of the great Chinese beer, well enough to "smack my lips", smile, and comment on how good that was!

Great times, those.

Jerry

[ 07-10-2004: Message edited by: nevadaflip ]

[ 07-10-2004: Message edited by: nevadaflip ]


Posts: 280 | From: Minden, NV, USA | Registered: Nov 2000  |  IP: Logged
Commodore
First Class Passenger
Member # 1575

posted 07-10-2004 01:05 AM      Profile for Commodore     Send New Private Message      Edit/Delete Post  Reply With Quote 
About the Horizon and Zenith being sold...I could've sworn the Zenith was being moved to cruises from Bayonne........
Posts: 1106 | From: New Jersey | Registered: Sep 2000  |  IP: Logged

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