While it certainly would be "the right thing to do" for a crew member took the object to the front office, it could have easily been mistaken for garbage (depending on what it was of course). At any rate NCL is not to blame for your predicament!

This rather reminds me of a story ...

[ 07-22-2003: Message edited by: joe at travelpage ]

quote:

---

---

quote:

---

Originally posted by gohaze:
Something a bit strange here. It took 12 hours to realise that important personal articles larger than a bread box had been left behind in the cabin.

---

Yes this is rather silly of the passenger, to put it mildly. NCL staff may have though it a bomb and a major security alert could have resulted. However, there is no excuse for NCL to be rude or unhelpful.

I absolutely don't want to blame the cabin steward in advance, but this seems the most logical and usual way how things go. Most stewards are poor, and see 'all the rich'-in their eyes- passengers come and go. Not every person can handle this. During one of my cruises there was a cleaner who stole a left video cam from an older lady. After investigation I heard he was kicked off the ship.

It is the responsibility to make sure they have all their belongings. On a cruise ship it is often difficult to return lost articles after they were left in a cabin....the ship is not in the business of the storage of things passengers have left behind...it's a ship and space is limited. From what I remember when I worked on the ships, after every cruise there was always passenger stuff left behind...it would be a full-time job for someone to get the lost articles to a shoreside office and then contact the passenger and return stuff. logistics are a bit more difficult than a hotel.

quote:

---

Originally posted by Barryboat:
....This is why it is important for passengers too purchase the insurance offered by the cruise line...

---

Barryboat is right about the importance of Travel insurance, but it is usually much cheaper not to by it from the Cruise Line or Travel agent.

quote:

---

Originally posted by Brian_O:
C'mon folks! What is this? Let's insult the newbie time? And some of you wonder why many oldies don't come around any more? Enough is enough!

---

[ 07-25-2003: Message edited by: PamM ]

quote:

---

Originally posted by PamM:
Not insulting, just querying a few details that need further explanation.

---

quote:

---

Originally posted by Brian_O:
Put yourself in Kitty's shoes.

---

Assuming that she has not lost them!

Sorry Kitty, I could not resist that. I suspect kitty does not want to talk about this with us, she just wanted to give NCL some bad publicity!

We have been on three NCL cruises. Our cruise on Norwegian Crown was wonderful. There were no problems.

There were problems with with our Norway and Norwegian Wind cruises.

With the Norway cruise, we had booked flights to Miami. The flight to Miami was cancelled and we wound up driving. We had to fight for months because NCL refused to return our airfare. It got to the point where our travel agent was going to refund it personally. Very nasty. No timely responses.

On the Norwegian Wind cruise, my brother and his family went with us. NCL managed to lose their reservation. It took a great deal of fighting to get their reservation reinstated. This was clearly an NCL problem.

On both cruises, we has shipboard problems with the staff which were not properly addressed -- like plumbing problems.

I tried a couple of times to get recovery, but the things had disapeared as things are wont to to do.

Since you are obviously PO'd at the carrier then try someone else.

Unfortunatetely I doubt that you will have better results elsewhere.

Try my system, I count the items to be carried ashore and keep reassuring myseslf that we have them. Its tedious , it works, and sends everyone else in the party nuts.

[ 07-26-2003: Message edited by: topgun ]

quote:

---

Originally posted by gohaze:
As people who've always travelled with one 26" suitcase each plus a carryon that fits airline dimensions (except that one known as bloody awful) we get laughs every trip watching people like Kitty struggling with all their numerous bags full of stuff they didn't use.

....peter

---

You're our kind of travellers!

One question - have you figured out a way to get those bags off the carousel when no porters are in sight?
Must confess that my bag usually has a 'heavy baggage' sticker on it!