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2. Larry Pimental's wife died several months ago. He has several school-aged children. The demand of his former position, not to mention the travel schedule were not conducive to taking care of his family. He still is, however, a consultant to Seabourn.
[This message has been edited by ocngypz (edited 02-15-2001).]
Should pizza be cold? I don't know, I like cold pizza, but they didn't. Obviously their wasn't a solution to that one either.
quote:Originally posted by geno-r:Sorry to hear your friends had trouble. But in defense of the cruise line, why didn't they know ahead of time what type of sleeping arrangements they had in their cabin? Their t/a should have made it clear to them what type of cabin they had, and if the ship is really full what can the cruise line do? Maybe the males could change with other males? We have found the staff on our last 2 Carnival cruises to be VERY pleasant. However I agree that Carnival can use some competetion to keep them in line. I hope Imperial majesty is well run and fiscally sound. I would like to see them suceed with Premeir's old ships.
I have sailed aboard the Carnival three times. I feel they are party ships as promised, and food is good and value at times can be good. I personally don't like them, the service is second rate and always makes me feel hurried and second rate. I feel as if everyone one is overworked and understaffed and the ratio of passengers to crew is not equal to other lines its size. I always feel as if I am troubling someone when asking for something and treated as if I am a part of a heard of cattle. I hope there other parent cruise lines are ran differently. I to will agree that I hope the Premier ships have a chance with the new owners. Bigger ships and bigger cruiseslines don't always lead to better bargains or better service. I truly loved the service offered on Premier, Dolpne, Regent and Commodore Cruise lines. I rearly mail a comment card in to the cruise line, but on two situations I have, of a total of 28 cruises taken. My first comment card with a complaint went to Premier, I not only received a personal letter, not a form letter, but a letter addressing each of my concerns for inprovement. I also wasn"t looking for a dicount on a future cruise but received one anyway. I needless to say I have sailed on 5 Premier Cruises, I even lost money on two future bookings before they went under. I wrote a comment and written letter to Carnival Cruises about an A/C Problem on the Celebration ship which had recent problems with the same thing a month prior.I was angry that after a seven day cruise the problem went unresolved and even after returning to port, it continued to sail again with the same problem. I did not even receive as much as a copied form letter as for my written complaint. I guess Carnival has enough volume of passengers. one or two pissed off ones is no loss. Maybe less TV and newspaper marketing and better personalized service and better customer service would better the company. Maybe thats why a cruise line like Premier or Commodore should stay in busness if possible. A ship is only a hunk of steel if not for the crew and operation of a good company. Is it no surprise that these old small cruise lines could not afford the sex scandals, sewage and sludge dumping and disappearing passengers as like the big cruise lines. The big companies just pay fines, do more advertising, less promotions, and raise ticket fares to make up losses, oh don't forget big tax write offs for the loss.The smaller cruise line can't afford the scandal of fires, pissed off passengers and news media jumping for a story. It appears Carnival is always willing to give a discount, or refund or free cruise when the media talks of possible class action law suits and them they want to please everyone.Oh, don't forget the Tropicale and the sewage spill and the bugs recently.,a lovely thought. Now the ship will change it's name and be given to Costa and relocated to another country, make the ship and it's past just go away. Carnival straighten up and fly right. Remember Pan Am, Eastern, Air Florida, Value Jet etc., etc., they got big and careless with the power, were are they now?
[This message has been edited by Grant (edited 02-16-2001).]
When there is a problem onboard I don't think, gathering from my personal experience, that Carnival Line is that good at rectifying the problem. Even before leaving Miami last year aboard the IMAGINATION I asked a purser if my $50.00 share holder onboard credit perk had been posted yet. The answer was no and that sometimes they aren't applied until after sailing. I had no problem with that; there was still plenty of time left. After waiting in line to ask at the Purser's Office about the status of my credit and hearing the same excuse for the next three days, I was miffed. Not until I asked to see the Hotel Manager did I get any results. She was busy, but I did have a nice chat with the Chief Purser in her office. Not one of her underlings did the slightest thing to make sure that this share holder small problem was followed up on. By the time we were due back in Miami I was fuming. The Chief Purser did make good on the situation, but it took the whole cruise, and monies out of the Purser's slush fund to do right.
Another issue was the need for an XXX-Large life jacket for my very large brother in law. I made sure that a ship's officer was aware of this safety concern, but nothing was ever done during the trip to get him a large enough PFD. No, I really don't have an overwhelming desire to go on a Carnival Line ship again for the above reasons. Yes, I do have a desire to go on other Carnival Corp. subsidiary cruise lines, and will.
You will have a great time on board the Sensation (Fascination Class ship). Out of all that are on this board, only a few have come forward with actual concerns and many of them have been taken care of by Carnival.We had a great time on the Imagination (Fascination Class)and have now booked a cruise in July 2002 on the Paradise (Fascination Class) for a back to back Eastern and Western cruise. It will be our 25th anniversary celebration.This class of ship fits nicely between the smaller ship and the large mega vessel. We found the amenities wonderful and certainly do not expect to be disapointed at all on our next cruise.
Excellentcruisin
Peter
Have a great cruise 'hooked on cruisin' and do tell us all about it when you return.
Cruisinisthegreatest
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