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Author Topic: Onboard Maintenance
Malcolm @ cruisepage
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Member # 301

posted 12-02-2000 02:02 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I know a number of people, including myself, that have their cruises disrupted or even ruined, by onboard ship maintenance. I'm not just talking about a spot of painting or varnishing, I'm talking about power tools, welding and structural work.

I can only imagine that this is done because the lines are too mean to take their ships out of service for more than a few weeks, every two or three years!

I recall that Carnival actually set one of their ships on fire, while welding took place during a cruise. The QE2 went to sea with fare paying passengers and a refit still in progress. Such practices are not acceptable, as far as I'm concerned. Can you imagine taking a flight, only to find engineers working inside the cabin?

Have CruiseTalkers experience or opinions about onboard maintenance?


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
sympatico
First Class Passenger
Member # 797

posted 12-02-2000 03:00 PM      Profile for sympatico     Send New Private Message      Edit/Delete Post  Reply With Quote 
The first cruise we took on the old Volendam back in '81 - they were retubing the boilers. We missed 2 ports of call, but got back either a 25% cash refund or 40% towards another cruise. Didn't bother us as we took the 40% and went on the ship the next year.
Last March on the Veendam, there was something wrong with one of the engines which slowed us down, but the Captain changed the itinerary, switching St. Lucia and St. Thomas around and it worked very well - no complaints.

Posts: 3305 | From: Toronto, Ont. Canada | Registered: Jul 99  |  IP: Logged
gohaze
First Class Passenger
Member # 586

posted 12-02-2000 03:39 PM      Profile for gohaze   Email gohaze   Send New Private Message      Edit/Delete Post  Reply With Quote 
On our first & last cruise on the Vistafjord the were rebuilding blocks of cabins and moving passengers around as they were completed. Ours wasn't even finished, and after a "discussion" with the so-called hotel manager, who's attitude was so-what, he finally added insult to injury by leaving a little note 2 days before the end of the trip asking if we'd like to move - to an inside cabin yet.
That was back about the same time that they had that refit fiasco on the QE2.
The food and service were also the worst we've ever had. Nobody smiled on that ship, the morale was zilch.
Anyway, a very strong letter , with pictures, to the President of Cunard (Olsen, the one that got fired) produced a large credit note which we used on the Sagafjord. What a difference. A ship with a good crew and a pleasure to sail on. They got rid of the wrong one!!!
...peter

Posts: 1909 | From: Vancouver.BC | Registered: Sep 99  |  IP: Logged
andizz
First Class Passenger
Member # 1629

posted 12-02-2000 06:31 PM      Profile for andizz   Email andizz   Send New Private Message      Edit/Delete Post  Reply With Quote 
In November we sailed on the inaugural voyage of the Pacific Sky. We boarded the ship an hour late because of work still being completed to the ship. The crew didnt know their way around the ship, and all through the two day weekend trip, there were contracters running around finishing jobs.
After sending a complaint letter to P&O, we got a letter back saying that the reason for this was because the crew had only been transfered from the old Fair Princess the morning if the day the cruise departed. They were supposed to be showed around the new ship but this never took place because the 'safety check' (i cant remember how they worded it) took much longer than expected.
we did get 50% back from our fare though.

Posts: 84 | From: Sydney, NSW, Australia | Registered: Oct 2000  |  IP: Logged
K&K
First Class Passenger
Member # 1040

posted 12-03-2000 08:11 AM      Profile for K&K   Email K&K   Send New Private Message      Edit/Delete Post  Reply With Quote 
I would not call it ruined but disrupted for sure. I am a rail leaner I love to stand against the rail and just stare out to sea! On all cruises they seem to be revarnishing railing, on this one ship a section was blocked off which made the sunning area limited. People after the workers left needed lounges so they started to take them very inocently once the first was gone the yellow tape blocking the area off was off with the wind well, I saw an open rail so with my drink of the day I leaned and my arms and front of my shirt were stickey and stained . I now give all rails the touch test. Kevin
Posts: 446 | From: Sandpoint,Idaho,USA | Registered: Jan 2000  |  IP: Logged
tomc
First Class Passenger
Member # 1624

posted 12-03-2000 09:31 AM      Profile for tomc   Email tomc   Send New Private Message      Edit/Delete Post  Reply With Quote 
Worst experience I ever had was when maintenance was being done on Rotterdam V's elevators. Did not affect me and there were always other lifts available for the pax.

I would guess that, facing the immense cost of laying a ship up for a week or two -or- taking a chance that the work can be done with minimal disruption, a company would keep it sailing. A few 50% fare returns are a lot cheaper than a 100% no-fares.

Maybe a company person on the board can give more info.


Posts: 78 | From: Wilkes-Barre PA USA | Registered: Oct 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-03-2000 11:07 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Yes, tomc...they do it because they know that they can get away with it!

If every passenger demanded a refund and took photographs for the press, they would soon come to the conclusion that it would be cheaper and safer to take the ships out of service more regularly!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
WJCdiver
First Class Passenger
Member # 946

posted 12-03-2000 11:21 AM      Profile for WJCdiver     Send New Private Message      Edit/Delete Post  Reply With Quote 
Just an observation. Its true that they don't take ships out of service for maintenance renovations, but thats no different from resort hotels. We just got back from a weekend at the Caribe Hilton in San Juan, Puerto Rico. One restaruant was closed and during the mid-day hours. say 11 AM to 5 PM they were redoing the terazzo floor with jack hammers. It was not really a problem except while eating lunch at the restaurant next to the work.

To be fair it was a minor annoyance and overall we had a great time.

Just wanted to point out that hotels are exactly the same.

Bill


Posts: 159 | From: New York, NY | Registered: Dec 1999  |  IP: Logged
Colin
First Class Passenger
Member # 1676

posted 12-04-2000 04:15 AM      Profile for Colin   Email Colin   Send New Private Message      Edit/Delete Post  Reply With Quote 
Believe me Malcolm, there are worse things to have your cruise disrupted by than maintenance.

Even if the ships were taken out of service twice a year, they would be very shabby - if not downright dangerous - after six months with no maintenance.

Obviously there are some things that should be left to out-of-service scheduled maintenance periods. But I'll bet that sometimes that decision is taken for the wrong reasons.


Posts: 283 | From: Inverness, Scotland | Registered: Nov 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-04-2000 04:49 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Colin:
Believe me Malcolm, there are worse things to have your cruise disrupted by than maintenance.

I don't agree! If maintenance completely spoils your cruise and risks passenger safety, what can be worse than that?

(The brouchures do not feature pictures of guys welding and hammering. They often talk of quite and relaxation!)


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
K&K
First Class Passenger
Member # 1040

posted 12-04-2000 08:21 AM      Profile for K&K   Email K&K   Send New Private Message      Edit/Delete Post  Reply With Quote 
There is another cost to throw into the mix and that is the cost of docking or dry docking. I would think that to just tie up to a pier for say seven days would be quite costly.

The risks don't out way the benifits!
Kevin


Posts: 446 | From: Sandpoint,Idaho,USA | Registered: Jan 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-04-2000 10:24 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I'm not talking about varnishing and cleaning carpets. I'm talking about on board welding, pipe fitting, electrical and and engineering work.

I don't doubt that it would cost a cruise line lots of profit to have more maintenance periods. They would argue that it would put the fares up.

However, it must cost an Airline a lot of money to maintain a 747, but they still take it out of service! They still manage to offer some cheap fares too!

Welders set alight laundry on the Carnival ship a few years ago, causing a major fire. People could have died! Luckily the ship was near Miami port within easy reach of the fireboats. When lives are lost due to on board maintenance, only then will the matter be properly reviewed.

[This message has been edited by Malcolm (edited 12-04-2000).]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
K&K
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Member # 1040

posted 12-04-2000 12:02 PM      Profile for K&K   Email K&K   Send New Private Message      Edit/Delete Post  Reply With Quote 
I agree with you Malcolm! Do not shoot the messenger. I should have added that to the cruise lines the risks do not out way the benifits. As for the airlines taking out of service and doing alot of the maintenance I think the NTSB & FAA has alot to do with that
Kevin

Posts: 446 | From: Sandpoint,Idaho,USA | Registered: Jan 2000  |  IP: Logged
Winner
First Class Passenger
Member # 1188

posted 12-04-2000 05:55 PM      Profile for Winner   Email Winner   Send New Private Message      Edit/Delete Post  Reply With Quote 
Sorry Malcolm but this time I think you are way overstating your point! I have been on more than 40 cruises and have never experienced major drilling, etc., only carpet cleaning/repair, varnishing and painting.
Would you wait until your house needed major repairs or do them as they came due? Ships are not going to deliberately endanger passengers but I "maintain" (sorry) that it is foolhardy not to do repairs as they are needed and wait for a dry dock

Posts: 113 | From: Santa Rosa CA USA | Registered: Mar 2000  |  IP: Logged
gohaze
First Class Passenger
Member # 586

posted 12-04-2000 07:54 PM      Profile for gohaze   Email gohaze   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm....ships, in order to maintain their required Certification, have to do surveys at stated periods. This includes the underwater part of the hull, the shafts, propellers, overboard discharges etc, and of course this must be done in drydock. Others are done alongside but can involve opening up machinery and equipment which is not usually done with passengers on board, and this is referred to as a wet dock. That is when major refurbishments are done ( at least by companies other than Cunard - see mine above) such as large area carpeting and re-furnishing, and re-fitting of cabins etc.

Routine maintenance is all the myriad items which are taken care of every day in order to keep the ship running cleanly and efficiently. Many of those things are ordinary common or garden good housekeeping.

You mentioned a laundry fire...it wasn't, it was a fire caused by drier lint being ignited by a welding spark and the consequent flames shooting up a drier vent, which had not been cleaned of lint and then igniting synthetic mooring ropes.

That was poor housekeeping and poor inspections, as this has been a well known fire hazard for a long time. As has been grease in the galley stove vents particularly those with deep fat friers.

As for 'welding and hammering' well ships, like us, get older, and sometimes repairs have to be done right away, which is'nt any different than you & I going to see the Doc to get something fixed up.

Forty years ago most ships had a month every year for refit and drydocking and then there were always "voyage repairs" every trip. Wintertime North Atlantic there was frequently heavy weather damage too, to be taken care of.
It's a big subject Malcolm.
...peter


Posts: 1909 | From: Vancouver.BC | Registered: Sep 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-05-2000 02:27 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by gohaze:
As for 'welding and hammering' well ships, like us, get older, and sometimes repairs have to be done right away, which is'nt any different than you & I going to see the Doc to get something fixed up.

Yes, but if I needed Surgery I would go to the hospital, and not expect the surgeon to operate on me at my work place, while I work on regardless!

Joking aside Peter, I appreciate your expertise. It is all a fine line. I'm just aware that from time to time cruise companies have mismanaged the maintenance and ruined peoples cruises.

quote:
Originally posted by gohaze:
Forty years ago most ships had a month every year for refit and drydocking and then there were always "voyage repairs" every trip.

I recently cruised on a ship built in 1972. The chief Engineer told me that she was only dry-docked for maybe 2-3 weeks every 3 years! The crew had to undertake just about every aspect of repair and maintenance onboard!


[This message has been edited by Malcolm (edited 12-05-2000).]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-05-2000 02:47 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Winner:
Sorry Malcolm but this time I think you are way overstating your point!

What only this time?

I have been on more than 40 cruises and have never experienced major drilling, etc., only carpet cleaning/repair, varnishing and painting.

Winner you are obviously a lucky person. I'm the sort of guy who buys a new TV, then it blows up on the first day. When I take it back to the shop the guy tells me that he's never heard of this happing in 30 years! I've been to a Pizza Hut and been told "sorry, we don't have any Pizza's today". I've been on four public buses that have crashed - thankfully none of them seriously!

On my last cruise the crew spent two weeks welding, hammering and pipe-fitting near and actually 'in' our cabin. You should cruise with me, I'd show you some excitement, the ship would probably sink!

A friend of mine had her first ever cruise ruined by workmen - and that was on the QE2.

Would you wait until your house needed major repairs or do them as they came due?

Oh I always wait until the water pours in!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Scottylass
First Class Passenger
Member # 420

posted 12-05-2000 04:34 PM      Profile for Scottylass   Email Scottylass   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm,

quote:
I've been on four public buses that have crashed - thankfully none of them seriously!

On my last cruise the crew spent two weeks welding, hammering and pipe-fitting near and actually 'in' our cabin. You should cruise with me, I'd show you some excitement, the ship would probably sink!

[/B]



I think its possible that Joe will now receive 14 cancellations on the Norway's transatlantic

You cannot be serious, 4 buses have crashed that you have been on?

Cheers
M.


Posts: 648 | From: Stirlingshire, Scotland | Registered: Jul 99  |  IP: Logged
tomc
First Class Passenger
Member # 1624

posted 12-05-2000 05:29 PM      Profile for tomc   Email tomc   Send New Private Message      Edit/Delete Post  Reply With Quote 
I would think that doing major repairs on a ship during a cruise would be somewhat like changing your clothes while running down the street.

Hard to do, but interesting to watch.


Posts: 78 | From: Wilkes-Barre PA USA | Registered: Oct 2000  |  IP: Logged
Colin
First Class Passenger
Member # 1676

posted 12-05-2000 05:59 PM      Profile for Colin   Email Colin   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm, You mentioned fires on board and that is exactly the sort of thing that I was thinking about.

If the experience of being woken in the middle of the night and sent to your lifeboats wasn't bad enough, it puts a real damper on the holiday spirit to learn the next morning that you didn't all make it out.


Posts: 283 | From: Inverness, Scotland | Registered: Nov 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-05-2000 07:40 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Scottylass:
You cannot be serious, 4 buses have crashed that you have been on?

Yes, I am serious! They were the Red London Double Decker sort. Nothing very serious: one hit a bridge, one hit a van, one took off an open car door, one ran into the back of a lorry. Minor damage, no injuries

I not tried a sinking ship...YET!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Scottylass
First Class Passenger
Member # 420

posted 12-06-2000 02:33 AM      Profile for Scottylass   Email Scottylass   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm

quote:
Nothing very serious: one hit a bridge, one hit a van, one took off an open car door, one ran into the back of a lorry. Minor damage, no injuries

I not tried a sinking ship...YET!

[/B]


Very funny Malcolm "sounds serious enough for me".

What is serious though is that Fred Olsen decided to do major repairs whilst the "Black Watch" was cruising, I do not think that I would have been too happy about that, but at least you got some money back to spend on another cruise.

Cheers
Mary


Posts: 648 | From: Stirlingshire, Scotland | Registered: Jul 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-06-2000 06:13 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Yes Scottylass I was not too happy either - it did not spoil my cruise, but it was just a little inconvenient. Olsen dealt with my complaint very professionally. I recieved reasnoble compensation which will help, in part, pay for my next cruise

Their major project was to replace/upgrade a metal and frame fire-door that led to the crew quarters. (It was located on our deck. Other passengers on other decks would not have even known) Olsen told me that the door had always been deemed up to standard in the past, but a recent inspection gave them a limited number of days to upgrade it. They said that maritime law gave them no choice?

We had a plumbing problem in our cabin (the shower) which was swiftly fixed, but involved a couple of guys working in our cabin for an hour or two. Then again I reported the problem, they fixed it, and I got two bottles of free Champagne

The 'Beltiz' guide did say expect plumbing problems on older ships! I would not hesitate to Cruise with Fred.Olsen again - but I rarely repeat my experinces, anyway.


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Terri Lee
First Class Passenger
Member # 942

posted 12-06-2000 10:27 PM      Profile for Terri Lee     Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm.........

I had a call this afternoon from a friend who works on the MAASDAM.During our converstion,he told me that the ship is going into dry-dock in January,after my Christmas/New Year cruise,for about a week.They will be in Alabama for the maintenance.

I thought this was quite a coincidence considering our current topic. Perhaps I will be able to find out the extent of the maintenance when I am on board in a couple of weeks.....

Terri


Posts: 292 | From: Burlington Ontario Canada | Registered: Dec 1999  |  IP: Logged
sam
First Class Passenger
Member # 1704

posted 12-07-2000 04:00 AM      Profile for sam     Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi

On which ships did that kind of work happend?


Posts: 25 | From: texas | Registered: Dec 2000  |  IP: Logged

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