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It might help if you called Visa again and asked for the address to which you could send PHOTOCOPIES of your invoice and notification of cancellation. Don't part with the originals!
Have no idea of procedures if you booked on the Net
Good luck -
[This message has been edited by Green (edited 03-20-2000).]
If you did use a TA sincerely, hope it's not the same one you’re using for the upcoming cruise.
Had this experience once - we were double billed for our balance payment - first call was to the TA who immediately called the Line and reported back advising that things should be straightened out within a couple of days but advised that it would do no harm and might be helpful if I called the CC people - I did advising them that I had no intention of paying the double charge and stressing that WE WOULD NOT PAY INTEREST ON THE ’UNPAID BALANCE’ AMOUNT – it was the cruise line’s error.. Then I called the Line directly - they all have a Customer Service desk - it takes patience and persistence to reach it - and told them of the error. Was transferred to the Accounting section and within a week the charge had been cancelled. Our TA was advised by the Line and advised us of the decision before the CC people got around to it.I had along list of names, dates and times .
It was in fact a computer glitch and apparently many passengers were affected.
Again, Good Luck.P>S. You've got a day to spare - don't worry about the connection.
[This message has been edited by Green (edited 04-02-2000).]
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