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The cruise is to the Iberian peninsula. The story says they're missing out a scheduled call at Lisbon in order to get back to Southampton a day early for serious disinfection efforts.
The last 2 days of the cruise saw the crew on "red alert" status.... they removed milk jugs, sugar pots, salt and pepper from the tables, they changed the buffet service from self-service to an arrangement where the food was put on to your plates for you....
There were also many more bottles of alcohol hand gel around than at the beginning of the cruise.
Being our 18th cruise, it was fairly obvious something serious was going on, and this was later confirmed by a crew member who will remain anonymous.
However... there was a massive risk of cross contamination which Princess did nothing about... the bar waiters were collecting dirty glasses, with their fingers inside the rims, and then serving drinks, without washing hands between the two processes. Surely it would be easy to seperate staff into "cleaning" and "serving" but it seems that while the food service areas were well prepared to deal with a virus outbreak, the drinks areas were not so well prepared.
At the beginning of the cruise we ate at the buffet restaurant, and found that the food was luke-warm at best... and that is asking for an outbreak of food poisoning.
We had wholehertedly recommended a cruise to them as they had never done one before, and even though its not our fault, we feel rather guilty. A real pity that it may stem from just one dirty git who has failed to wash their hands, if thats the case, then shame on them...
Andrew
WASH,WASH your hands often.
So far no problems when doing this. Frosty 4
quote:Originally posted by Frosty 4:So far no problems when doing this. Frosty 4
We do all this too. But if your waiter, or bar waiter, has poor hygiene, then you're stuffed!
This practice is adopted across the whole P&O fleet.
If Princess still hoped people would self use the dispensers on the entrances to areas that served food, perhaps they should adopt their sister line's stance.
It still doesn't excuse a person who hasn't washed their hands properly.
Throughout our Sun Princess cruise last week, staff were ensuring that people used the dispensers at the buffet.
The last 2 days they did the same at the waiter service dining rooms, and the waiters themselves served sugar, salt and pepper!
However, this hygiene doesn't protect us from the passenger who cleans his hands, then sucks his fingers / wipes his nose and then helps himself from the buffet.
And when the cruise line concentrates their efforts on food service areas but does nothing in the equally risky drinks service areas, then we are all still at risk.
Who handled your drink glass before you put it in your mouth?
quote:andyc wrote:...the bar waiters were collecting dirty glasses, with their fingers inside the rims, and then serving drinks, without washing hands between the two processes...
If you drink ALCOHOL from those (washed) glasses you should be right and you won't get anything from the rim, however you'll get the germs onto your hands from handling the glass.
******
Cheers
I am not going to mention any names here but I recently contracted the virus and wrote to the company's customer relations upon my return.
I outlined serious faults ovserved by myself on behalf of the cruise ship staff.
In response I got a HUGE discount off my next cruise and allot more than the other passengers got.
Basically they agreed that there were serious flaws in their prevention scheme used on board and I identified them all.
Enough said - I am happy with the discount and do not want to lose it.
quote:Sutho:...I outlined serious faults ovserved by myself on behalf of the cruise ship staff......Basically they agreed that there were serious flaws in their prevention scheme used on board and I identified them all...
...Basically they agreed that there were serious flaws in their prevention scheme used on board and I identified them all...
Good on you Sutho. This shows you that there are deficiencies in the system.
quote:Originally posted by bulbousbow:If you drink ALCOHOL from those (washed) glasses you should be right and you won't get anything from the rim, however you'll get the germs onto your hands from handling the glass.******Cheers
And if you drink soft drinks or fruit juice...... you're stuffed!
I would be surprised to believe that an alcoholic drink would protect you anyway.... it's on the inside of the glass, and your lips come into contact with theoutside of the glass
Maybe the spanish had it right with those old jugs with the long spout, when you poured wine straight in to your mouth (and down your shirt).....
This is a gaping hole in procedures on a ship that otherwise reacted very well..... but the whole nature of cross-contamination is such that you only need one problem for the virus to spread......
quote:Originally posted by mike sa:These virus outbreaks are 99% due to passangers bringing them on board not the ship giving them to passangers.
These virus outbreaks are 100% due to passengers bringing the virus on board........
and poor passenger hygiene whilst on board, added to poor anti- cross contamination procedures on the ship giving them every opportunity to spread.
Better procedures by the cruise line will reduce these outbreaks.... as proven by there being less outbreaks on the newer liners, despite their being generally bigger, because they are better designed and better run than the older liners run by the "second league" operators
quote:andyc wrote:And if you drink soft drinks or fruit juice...... you're stuffed!
Literally!
quote:I would be surprised to believe that an alcoholic drink would protect you anyway.... it's on the inside of the glass, and your lips come into contact with theoutside of the glass
A few nips of straight alcohol will kill almost anything, even your insides!
Princess has hand santizing stations near all their self service locations and if a spoon falls into the food the whole tray is removed. But with all their efforts, people have bad hygene and opps we are all feeling bad.
I think it would make sense if they just did away with self service buffets. A little extra cost, but in the long run I think it would benefit everyone.
quote:Originally posted by sunviking82:Princess has hand santizing stations near all their self service locations
Princess has hand santizing stations near all their self service locations
Indeed they do, and the buffet staff were making sure that passengers used them.
quote:and if a spoon falls into the food the whole tray is removed.
Not always. Even during the "red alert" phase, when staff were serving food in the buffet lines, a passenger took hold of a utensil, was told to put it down, he placed the utensil, handle and all, back on the tray of bacon, and the crew member took hold of the utensil to serve the same bacon. (So I had sausage instead!)
quote:You can't blame the cruise line,
With the poor hygiene practices that I observed in the bar, (posted above) you certainly can blame the cruise line.
[ 06-01-2006: Message edited by: andyc ]
I believe that it is possible for crew members to bring the virus on.
This is not being discriminating but according to Health Services Australia the norovirus is rampant in parts of India. It could be possible that Indian crew members bring it on.
I like the Indian staff they can remember my name year after year if I go on the same ship. They remember what you like and personalise your service.
Then on P&O ships they have British Officers. Apparantly it is rampant in Britain too. Could the British Officers be bringing the virus on?
I actually read an article once that cruise ship staff you have high probabilities of getting an STD of them as they have a girl or guy on every crusie!
Even if it is a passenger that brings it on, the cruise line is responsible for preventing furhter spread. You cant just pick this up through the air conditioning - anyone beleives this should donate their brain to medical research.
The problem is caused by cramming 2500 people or more in a relatively small space, be it ship, plane or building, and all sharing many of the Facilities.
[ 06-02-2006: Message edited by: Malcolm @ cruisepage ]
I was reading in the Daily Mail about this couple that got married. Oh how they whined. It's obvious how the bride-to-be got it - kissing her hubby-to-be! Then there's handling his glass if he asked for water and then she probably touched her dad afterwards without washing her hands. The pic in the paper shows them cutting the cake. Well germ spreading there. Honestly the way these people carry on it's like they were diagnosed with the plague. Yes it was unfortunate but people get sick. Can't do anything about that. It happens. I had food poisoning twice when I was in Australia and didn't whine about my holiday being ruined. I also got food poisoning the day I was travelling back from Stockton in 2002. And 5 years ago I picked up a similar bug from my dad the day before I was due to go to Barking. No chance of staying in bed. I had to go so dosed myself up with Imodium and got on with it. Have people become so pathetic, selfish and pampered they can't put up with it a bit of illness and follow the recommendations to prevent it spreading to other people? This virus is becoming rather too common on cruises so it's not as if they don't know it's out there and try and take precautions.
I understand that it is not funny to be ill during holidays - especially if it is only a short holiday.
I guess all the complaing comes from the fact that people 'put all eggs in one basket' - they spend a lot of their money on a rather short vacation with now contingency - stakes are high and small disturbances cause already a lot of trouble. (missing a port, luggage not arriving, two days illness etc.)
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