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Author Topic: Virus on Sea Princess
Tom Burke
First Class Passenger
Member # 5238

posted 05-31-2006 10:21 AM      Profile for Tom Burke   Author's Homepage   Email Tom Burke   Send New Private Message      Edit/Delete Post  Reply With Quote 
There's a story on the BBC news website to the effect that Sea Princess has had a bad virus outbreak. Here's the link:
http://news.bbc.co.uk/1/hi/uk/5034096.stm

The cruise is to the Iberian peninsula. The story says they're missing out a scheduled call at Lisbon in order to get back to Southampton a day early for serious disinfection efforts.


Posts: 1469 | From: Sheffield, UK | Registered: Dec 2004  |  IP: Logged
andyc
First Class Passenger
Member # 5235

posted 05-31-2006 01:25 PM      Profile for andyc   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
We were on Sea Princess the previous week (20th to 27th May)

The last 2 days of the cruise saw the crew on "red alert" status.... they removed milk jugs, sugar pots, salt and pepper from the tables, they changed the buffet service from self-service to an arrangement where the food was put on to your plates for you....

There were also many more bottles of alcohol hand gel around than at the beginning of the cruise.

Being our 18th cruise, it was fairly obvious something serious was going on, and this was later confirmed by a crew member who will remain anonymous.

However... there was a massive risk of cross contamination which Princess did nothing about... the bar waiters were collecting dirty glasses, with their fingers inside the rims, and then serving drinks, without washing hands between the two processes. Surely it would be easy to seperate staff into "cleaning" and "serving" but it seems that while the food service areas were well prepared to deal with a virus outbreak, the drinks areas were not so well prepared.

At the beginning of the cruise we ate at the buffet restaurant, and found that the food was luke-warm at best... and that is asking for an outbreak of food poisoning.


Posts: 119 | From: Southport UK | Registered: Dec 2004  |  IP: Logged
OceanVoyager
First Class Passenger
Member # 5585

posted 05-31-2006 01:39 PM      Profile for OceanVoyager   Email OceanVoyager   Send New Private Message      Edit/Delete Post  Reply With Quote 
Some close friends of ours are on their honeymoon and unfortunately have suffered from the virus.

We had wholehertedly recommended a cruise to them as they had never done one before, and even though its not our fault, we feel rather guilty.

A real pity that it may stem from just one dirty git who has failed to wash their hands, if thats the case, then shame on them...

Andrew


Posts: 627 | From: Hythe, Southampton, UK | Registered: Apr 2005  |  IP: Logged
Frosty 4
First Class Passenger
Member # 5826

posted 05-31-2006 02:04 PM      Profile for Frosty 4   Email Frosty 4   Send New Private Message      Edit/Delete Post  Reply With Quote 
Some things to think about if a ship has a history of a virus problem. Maybe this will help. I try to do these things.
#1-WASH your hands often
#2 Watch what you touch. How many times have you seen people exiting a public washroom without washing their hands? Use a paper towel on the door handle when you leave.
#3 Use the dispensers that have the alcohol fluid before going to the Buffet. After as well.
#4 If at all possible avoid using/touching the hand rails on the staircases. Just walk close to them if the need arises to prevent a fall.Just be careful.
#5 again when returning to the ship after your shore excursions , use the alcohol fluid.
#6 Avoid touching your face with your hands if you haven't had a chance to wash them.

WASH,WASH your hands often.

So far no problems when doing this.
Frosty 4


Posts: 2531 | From: Illinois | Registered: Jul 2005  |  IP: Logged
andyc
First Class Passenger
Member # 5235

posted 05-31-2006 02:37 PM      Profile for andyc   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Frosty 4:
So far no problems when doing this.
Frosty 4

We do all this too. But if your waiter, or bar waiter, has poor hygiene, then you're stuffed!


Posts: 119 | From: Southport UK | Registered: Dec 2004  |  IP: Logged
OceanVoyager
First Class Passenger
Member # 5585

posted 05-31-2006 02:38 PM      Profile for OceanVoyager   Email OceanVoyager   Send New Private Message      Edit/Delete Post  Reply With Quote 
On Arcadia, there were crew everywhere with the bottles of antiseptic hand wash, whether you were entering an area that served food, or when getting back onboard from being ashore.
No-one seemed bothered by it, if anything, it gave a more comforting feeling that the company were doing everything possible to keep the ship virus free.

This practice is adopted across the whole P&O fleet.

If Princess still hoped people would self use the dispensers on the entrances to areas that served food, perhaps they should adopt their sister line's stance.

It still doesn't excuse a person who hasn't washed their hands properly.

Andrew


Posts: 627 | From: Hythe, Southampton, UK | Registered: Apr 2005  |  IP: Logged
andyc
First Class Passenger
Member # 5235

posted 05-31-2006 02:54 PM      Profile for andyc   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
We are used to the dispensers of anti-bacterial gel; indeed we tend to notice when they are absent more than when they are present. Yes, it is reassuring to see precautions being taken, but as I said in my post above, I am deeply concerned about Princess Cruises' bar service procedures which appear to be a high risk source of cross-contamination.

Throughout our Sun Princess cruise last week, staff were ensuring that people used the dispensers at the buffet.

The last 2 days they did the same at the waiter service dining rooms, and the waiters themselves served sugar, salt and pepper!

However, this hygiene doesn't protect us from the passenger who cleans his hands, then sucks his fingers / wipes his nose and then helps himself from the buffet.

And when the cruise line concentrates their efforts on food service areas but does nothing in the equally risky drinks service areas, then we are all still at risk.

Who handled your drink glass before you put it in your mouth?


Posts: 119 | From: Southport UK | Registered: Dec 2004  |  IP: Logged
bulbousbow
First Class Passenger
Member # 4440

posted 05-31-2006 10:05 PM      Profile for bulbousbow   Author's Homepage   Email bulbousbow   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
andyc wrote:
...the bar waiters were collecting dirty glasses, with their fingers inside the rims, and then serving drinks, without washing hands between the two processes...

If you drink ALCOHOL from those (washed) glasses you should be right and you won't get anything from the rim, however you'll get the germs onto your hands from handling the glass.

******

Cheers


Posts: 6866 | From: Adelaide, Australia | Registered: Feb 2004  |  IP: Logged
mike sa
First Class Passenger
Member # 5957

posted 06-01-2006 01:02 AM      Profile for mike sa   Author's Homepage   Email mike sa   Send New Private Message      Edit/Delete Post  Reply With Quote 
Having worked for both Princess and P&O I should point out that Princess has for the last 15 years been acknowledged by the USPH as the leading practitioner of good practice from a hygiene point of view for the entire industry and the training given to the crews is unmatched at sea or shore side, Princess staff were used to provide training to P&O in order that they could match the standard as the UK standards are far behind those in the US as far as cruise ships go. These virus outbreaks are 99% due to passangers bringing them on board not the ship giving them to passangers.
Posts: 2272 | From: Durban, South Africa | Registered: Sep 2005  |  IP: Logged
Sutho
First Class Passenger
Member # 6234

posted 06-01-2006 02:33 AM      Profile for Sutho   Email Sutho   Send New Private Message      Edit/Delete Post  Reply With Quote 
I disagree that cruise lines are blameless with these viruses. They can do more to prevent spread even if a passenger does bring it on.

I am not going to mention any names here but I recently contracted the virus and wrote to the company's customer relations upon my return.

I outlined serious faults ovserved by myself on behalf of the cruise ship staff.

In response I got a HUGE discount off my next cruise and allot more than the other passengers got.

Basically they agreed that there were serious flaws in their prevention scheme used on board and I identified them all.

Enough said - I am happy with the discount and do not want to lose it.


Posts: 1055 | From: Newcastle, Australia | Registered: Feb 2006  |  IP: Logged
bulbousbow
First Class Passenger
Member # 4440

posted 06-01-2006 04:08 AM      Profile for bulbousbow   Author's Homepage   Email bulbousbow   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Sutho:
...I outlined serious faults ovserved by myself on behalf of the cruise ship staff...

...Basically they agreed that there were serious flaws in their prevention scheme used on board and I identified them all...


Good on you Sutho. This shows you that there are deficiencies in the system.

******

Cheers


Posts: 6866 | From: Adelaide, Australia | Registered: Feb 2004  |  IP: Logged
andyc
First Class Passenger
Member # 5235

posted 06-01-2006 07:48 AM      Profile for andyc   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by bulbousbow:

If you drink ALCOHOL from those (washed) glasses you should be right and you won't get anything from the rim, however you'll get the germs onto your hands from handling the glass.

******

Cheers



And if you drink soft drinks or fruit juice...... you're stuffed!

I would be surprised to believe that an alcoholic drink would protect you anyway.... it's on the inside of the glass, and your lips come into contact with theoutside of the glass

Maybe the spanish had it right with those old jugs with the long spout, when you poured wine straight in to your mouth (and down your shirt).....

This is a gaping hole in procedures on a ship that otherwise reacted very well..... but the whole nature of cross-contamination is such that you only need one problem for the virus to spread......


Posts: 119 | From: Southport UK | Registered: Dec 2004  |  IP: Logged
andyc
First Class Passenger
Member # 5235

posted 06-01-2006 07:55 AM      Profile for andyc   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by mike sa:
These virus outbreaks are 99% due to passangers bringing them on board not the ship giving them to passangers.

These virus outbreaks are 100% due to passengers bringing the virus on board........

and poor passenger hygiene whilst on board, added to poor anti- cross contamination procedures on the ship giving them every opportunity to spread.

Better procedures by the cruise line will reduce these outbreaks.... as proven by there being less outbreaks on the newer liners, despite their being generally bigger, because they are better designed and better run than the older liners run by the "second league" operators


Posts: 119 | From: Southport UK | Registered: Dec 2004  |  IP: Logged
bulbousbow
First Class Passenger
Member # 4440

posted 06-01-2006 08:50 AM      Profile for bulbousbow   Author's Homepage   Email bulbousbow   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
andyc wrote:
And if you drink soft drinks or fruit juice...... you're stuffed!

Literally!

quote:
I would be surprised to believe that an alcoholic drink would protect you anyway.... it's on the inside of the glass, and your lips come into contact with theoutside of the glass

A few nips of straight alcohol will kill almost anything, even your insides!

******

Cheers


Posts: 6866 | From: Adelaide, Australia | Registered: Feb 2004  |  IP: Logged
sunviking82
First Class Passenger
Member # 4930

posted 06-01-2006 10:39 AM      Profile for sunviking82     Send New Private Message      Edit/Delete Post  Reply With Quote 
You can't blame the cruise line, it's generally the passengers who are pigs and it just takes a few of them to get the entire ship feeling bad.

Princess has hand santizing stations near all their self service locations and if a spoon falls into the food the whole tray is removed. But with all their efforts, people have bad hygene and opps we are all feeling bad.

I think it would make sense if they just did away with self service buffets. A little extra cost, but in the long run I think it would benefit everyone.


Posts: 383 | From: Minneapolis Minnesota , USA | Registered: Aug 2004  |  IP: Logged
andyc
First Class Passenger
Member # 5235

posted 06-01-2006 10:53 AM      Profile for andyc   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sunviking82:


Princess has hand santizing stations near all their self service locations


Indeed they do, and the buffet staff were making sure that passengers used them.

quote:

and if a spoon falls into the food the whole tray is removed.

Not always. Even during the "red alert" phase, when staff were serving food in the buffet lines, a passenger took hold of a utensil, was told to put it down, he placed the utensil, handle and all, back on the tray of bacon, and the crew member took hold of the utensil to serve the same bacon. (So I had sausage instead!)


quote:

You can't blame the cruise line,

With the poor hygiene practices that I observed in the bar, (posted above) you certainly can blame the cruise line.

[ 06-01-2006: Message edited by: andyc ]

[ 06-01-2006: Message edited by: andyc ]


Posts: 119 | From: Southport UK | Registered: Dec 2004  |  IP: Logged
Sutho
First Class Passenger
Member # 6234

posted 06-02-2006 03:36 AM      Profile for Sutho   Email Sutho   Send New Private Message      Edit/Delete Post  Reply With Quote 
Come on you cant blame passengers for everything. All you people on here are passengers arent you?

I believe that it is possible for crew members to bring the virus on.

This is not being discriminating but according to Health Services Australia the norovirus is rampant in parts of India. It could be possible that Indian crew members bring it on.

I like the Indian staff they can remember my name year after year if I go on the same ship. They remember what you like and personalise your service.

Then on P&O ships they have British Officers. Apparantly it is rampant in Britain too. Could the British Officers be bringing the virus on?

I actually read an article once that cruise ship staff you have high probabilities of getting an STD of them as they have a girl or guy on every crusie!

Even if it is a passenger that brings it on, the cruise line is responsible for preventing furhter spread. You cant just pick this up through the air conditioning - anyone beleives this should donate their brain to medical research.


Posts: 1055 | From: Newcastle, Australia | Registered: Feb 2006  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-02-2006 06:08 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I misread the titile and thought it said 'Virus of the Seas' - sounds like an RCI newbuild!

The problem is caused by cramming 2500 people or more in a relatively small space, be it ship, plane or building, and all sharing many of the Facilities.

[ 06-02-2006: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Patsy
First Class Passenger
Member # 5611

posted 06-02-2006 01:20 PM      Profile for Patsy   Author's Homepage   Email Patsy   Send New Private Message      Edit/Delete Post  Reply With Quote 
LOL! I couldn't sleep last night so saw her arrive back. It is really hacking me off the moaning of the passengers. All it takes is one not to wash their hands and I bet more than half are guilty of that, especially the way the weather's been giving people coughs and colds. And I bet the same ones are blaming Princess.
Posts: 2023 | From: Hythe, Hants | Registered: Apr 2005  |  IP: Logged
StevesanTX
First Class Passenger
Member # 6568

posted 06-02-2006 05:40 PM      Profile for StevesanTX        Edit/Delete Post  Reply With Quote 
I understand using antibacterial spray, gels, etc to destroy bacteria, but Norovirus is a virus, not a bacteria.
Other than general cleanliness, how can an antibacterial protect against a virus?
I believe, however, that there are antiviral products available. Now that might be useful.

Posts: 11 | From: Houston, TX | Registered: Jun 2006  |  IP: Logged
lasuvidaboy
First Class Passenger
Member # 4527

posted 06-02-2006 07:58 PM      Profile for lasuvidaboy     Send New Private Message      Edit/Delete Post  Reply With Quote 
I have heard many times that bacteria can live in ice that is contaminated so it can be difficult to completely protect yourself. You can order a sealed canned soft drink add ice and the next thing you know you are 'calling Ralph on the big white telephone' (as we called it in college). I have been ill on only one cruise ship and it was on Princess' Sea Princess. The crew/medical center denied that there was a problem onboard when I complained to the Pursers Deck yet I later discovered from a few other passengers on the dock that several others were also stricken. I became sick after dinner and was sick the entire night and then had to face a 5-hour flight home. It can happen on any ship but I was surprised about the lax attitude from the Princess staff. I guess they were relieved that it happened on the last night rather than the first night of the cruise.
Posts: 7654 | From: Hollywood Hills/L.A. | Registered: Mar 2004  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 06-02-2006 08:40 PM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
There are many, many differend kinds of bacteria and viruses - they can survive nearly everywhere.
It is IMPOSSIBLE to avoid bacteria and viruses.

Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
Patsy
First Class Passenger
Member # 5611

posted 06-03-2006 09:07 AM      Profile for Patsy   Author's Homepage   Email Patsy   Send New Private Message      Edit/Delete Post  Reply With Quote 
That's true, Ernst. Course when we were young germs were good for you because they helped build up your immunity.

I was reading in the Daily Mail about this couple that got married. Oh how they whined. It's obvious how the bride-to-be got it - kissing her hubby-to-be! Then there's handling his glass if he asked for water and then she probably touched her dad afterwards without washing her hands. The pic in the paper shows them cutting the cake. Well germ spreading there. Honestly the way these people carry on it's like they were diagnosed with the plague. Yes it was unfortunate but people get sick. Can't do anything about that. It happens. I had food poisoning twice when I was in Australia and didn't whine about my holiday being ruined. I also got food poisoning the day I was travelling back from Stockton in 2002. And 5 years ago I picked up a similar bug from my dad the day before I was due to go to Barking. No chance of staying in bed. I had to go so dosed myself up with Imodium and got on with it. Have people become so pathetic, selfish and pampered they can't put up with it a bit of illness and follow the recommendations to prevent it spreading to other people? This virus is becoming rather too common on cruises so it's not as if they don't know it's out there and try and take precautions.


Posts: 2023 | From: Hythe, Hants | Registered: Apr 2005  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 06-03-2006 09:14 AM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
It is not necessarily someones fault if such an infections spreads out - it is propagated easily and all the measures can only lower the probability of an infection but never ever completely prevent it.

I understand that it is not funny to be ill during holidays - especially if it is only a short holiday.

I guess all the complaing comes from the fact that people 'put all eggs in one basket' - they spend a lot of their money on a rather short vacation with now contingency - stakes are high and small disturbances cause already a lot of trouble. (missing a port, luggage not arriving, two days illness etc.)


Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
bulbousbow
First Class Passenger
Member # 4440

posted 06-03-2006 10:30 AM      Profile for bulbousbow   Author's Homepage   Email bulbousbow   Send New Private Message      Edit/Delete Post  Reply With Quote 
People have a right to complain when it's not their fault and when they have taken all the precautions (possible). Isn't that fair?

******

Cheers


Posts: 6866 | From: Adelaide, Australia | Registered: Feb 2004  |  IP: Logged

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