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» Cruise Talk   » Cruise Ships   » 1-16 to1-27/05 Cruise on Maasdam

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Author Topic: 1-16 to1-27/05 Cruise on Maasdam
OCEANSDEVINE
First Class Passenger
Member # 2141

posted 01-29-2005 11:08 PM      Profile for OCEANSDEVINE   Email OCEANSDEVINE   Send New Private Message      Edit/Delete Post  Reply With Quote 
Lots of rocking and rolling on this cruise but never experienced what happened on the last evening Wed. 1/16 on return to Norfolk. It was about 9PM we were being served dinner in the Rotterdam Restaurant, when it seemed like something hit us and there was an extremely loud noise. Everything in the dining room crashing to the floor. I was all the way at the window midship. I was covered with glassware, wine, water, soup etc. Everyone screamed. We listed portside for quite a distance but were still sailing. The staff scrambled to get people to remain calm and to see if anyone was hurt. However, the main goal was to get back to normal but things were really silent. I was disappointed at HAL for not informing people what happened. The wine somalier offered us replacement wine but not a bottle which we lost, just 2 glasses and since the wine we ordered was not sold by the glass we were given something else, I dont' know what but it was not as good as we bought. So I am extremely unhappy with the way things were handled. After this my 26th cruise, I was truly happy to be home. Any there at the time?
Posts: 146 | From: NEW YORK | Registered: Jun 2001  |  IP: Logged
phil_a
First Class Passenger
Member # 3679

posted 01-30-2005 02:38 AM      Profile for phil_a   Email phil_a   Send New Private Message      Edit/Delete Post  Reply With Quote 
wow must of been some experience... so did you never find out what actually happened?!?
Posts: 850 | From: W. Australia | Registered: Feb 2003  |  IP: Logged
Maasdam
First Class Passenger
Member # 3858

posted 01-30-2005 07:55 AM      Profile for Maasdam   Author's Homepage   Email Maasdam   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by OCEANSDEVINE:
Lots of rocking and rolling on this cruise but never experienced what happened on the last evening Wed. 1/16 on return to Norfolk. It was about 9PM we were being served dinner in the Rotterdam Restaurant, when it seemed like something hit us and there was an extremely loud noise. Everything in the dining room crashing to the floor. I was all the way at the window midship. I was covered with glassware, wine, water, soup etc. Everyone screamed. We listed portside for quite a distance but were still sailing. The staff scrambled to get people to remain calm and to see if anyone was hurt. However, the main goal was to get back to normal but things were really silent. I was disappointed at HAL for not informing people what happened. The wine somalier offered us replacement wine but not a bottle which we lost, just 2 glasses and since the wine we ordered was not sold by the glass we were given something else, I dont' know what but it was not as good as we bought. So I am extremely unhappy with the way things were handled. After this my 26th cruise, I was truly happy to be home. Any there at the time?

Its seems that you are more unhappy about the wine thene about what happen. Strange that nothing came out about this on other sites. Buth cane you tell us what happend with the Maasdam. Do you never ask what happen ore contacted HAL inn Seattle.

It must be scarry whene such thing happens. Buth happy you return safe.


Posts: 4695 | From: Rotterdam home of the tss. Rotterdam. | Registered: May 2003  |  IP: Logged
sympatico
First Class Passenger
Member # 797

posted 01-30-2005 08:11 AM      Profile for sympatico     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Strange that nothing came out about this on other sites.

Ben I did read about it on another site, but no one seems to know what happened.


Posts: 3305 | From: Toronto, Ont. Canada | Registered: Jul 99  |  IP: Logged
oslo dutch
First Class Passenger
Member # 4669

posted 01-30-2005 09:08 AM      Profile for oslo dutch     Send New Private Message      Edit/Delete Post  Reply With Quote 
This seem to happen frequently on the Statendam class ships.

In March 2003 we experience something similar in the dining room. Conversations stopped and an awe went through the room.
According to the Captain it was stabliser problem. Nevertheless not really a fun thing

Reint


Posts: 349 | From: Oslo | Registered: Apr 2004  |  IP: Logged
OCEANSDEVINE
First Class Passenger
Member # 2141

posted 01-30-2005 09:13 AM      Profile for OCEANSDEVINE   Email OCEANSDEVINE   Send New Private Message      Edit/Delete Post  Reply With Quote 
No the main concern was not about the wine. I was distressed that the on board doctor was not called to check passengers. The two people sitting at our table on the opposite of us were later complaining about pains in their stomachs due to the fact that they hit the table (which of course was attached to the floor). I personally felt that it was a large wave. We were in the Cape Hatteras area. The next morning, crew members were talking about two waves hitting us on both sides, an unusual situation, which they said lifts the ship out of the water causing the propellers to cause the loud noise. The officers never told us what it was. The passengers in watching the live dance and musical show told us that they too had screaming passengers and the curtain closed and an announcement was made that "the show is over".
Posts: 146 | From: NEW YORK | Registered: Jun 2001  |  IP: Logged
Willem
First Class Passenger
Member # 3005

posted 01-30-2005 10:57 AM      Profile for Willem        Edit/Delete Post  Reply With Quote 
quote:
Originally posted by OCEANSDEVINE:
No the main concern was not about the wine. I was distressed that the on board doctor was not called to check passengers. The two people sitting at our table on the opposite of us were later complaining about pains in their stomachs due to the fact that they hit the table (which of course was attached to the floor). .

Maybe people were hurt and the doctor was working on them ?

Anyway, when you hurt yourself, don't sit like a duck waiting for someone to come. Go for yourself.

What are you doing at home when you don't feel well ? ?


Posts: 1469 | From: In the namesake city of Cape Hoorn. | Registered: Apr 2002  |  IP: Logged
OCEANSDEVINE
First Class Passenger
Member # 2141

posted 01-30-2005 01:43 PM      Profile for OCEANSDEVINE   Email OCEANSDEVINE   Send New Private Message      Edit/Delete Post  Reply With Quote 
Perhaps I made myself misunderstood. I'm fine and happy to be home and I'm sure that the doctor had patients that evening.
Posts: 146 | From: NEW YORK | Registered: Jun 2001  |  IP: Logged
RuthPerk
First Class Passenger
Member # 1609

posted 02-02-2005 09:50 AM      Profile for RuthPerk   Email RuthPerk   Send New Private Message      Edit/Delete Post  Reply With Quote 
I was on the cruise right before yours and we had some rough weather coming back to Norfolk on Friday 1/14 and Saturday 1/15. We, luckily, didn't experience anything as bad as you; but we were bounced around a lot.
Posts: 329 | From: Victor, NY, USA | Registered: Sep 2000  |  IP: Logged
Willem
First Class Passenger
Member # 3005

posted 02-02-2005 09:53 AM      Profile for Willem        Edit/Delete Post  Reply With Quote 
From a 'very' reliable source:


Norfolk return run, always has wobbly weather.


Posts: 1469 | From: In the namesake city of Cape Hoorn. | Registered: Apr 2002  |  IP: Logged
shipcafe
First Class Passenger
Member # 3959

posted 02-02-2005 10:00 AM      Profile for shipcafe   Author's Homepage   Email shipcafe   Send New Private Message      Edit/Delete Post  Reply With Quote 
What is the response you've received from Holland America Line's Customer Relations? Have you sent a letter in as of yet?

I find that many will let concerns go unaddressed and then still hold a grudge after not doing so. You may be pleased with a response from them.


Posts: 314 | From: Seattle, WA | Registered: Jun 2003  |  IP: Logged

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