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» Cruise Talk   » Cruise Ships   » Costa Muniny! (Page 1)

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Author Topic: Costa Muniny!
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-20-2000 06:33 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Costa Mutiny!

A Christmas Cruise around the Mediterranean, on Costa Riviera, ended in mutiny after just one day. Dozens of British Holidaymakers, refused to sail any further on what they branded 'a floating third world'.

Cabins were flooded, corridors were drenched in sewage, the ship listed and diesel fumes were wafting out of the kitchens, they said. None of the toilets worked. Showers were also affected.

Last night they were flying back to Britain, angry and disappointed.

[This message has been edited by Malcolm (edited 12-20-2000).]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
gohaze
First Class Passenger
Member # 586

posted 12-20-2000 07:45 AM      Profile for gohaze   Email gohaze   Send New Private Message      Edit/Delete Post  Reply With Quote 
Costa Riviera, built 1963 as Guglielmo Marconi. Steam turbine. Same vintage as Sun Vista ex Galileo Galilei, built 1963, and the SeaBreeze ex Federico C, built 1958.

It really is about time all this old junk was scrapped...they're accidents looking for a place to happen.
...peter


Posts: 1909 | From: Vancouver.BC | Registered: Sep 99  |  IP: Logged
geno-r
First Class Passenger
Member # 931

posted 12-20-2000 08:46 AM      Profile for geno-r   Email geno-r   Send New Private Message      Edit/Delete Post  Reply With Quote 
I guess it's, Tropicale to the Rescue! Full speed ahead with the conversion, just hope they call it Costa Tropicale, if I have to lose my favorite ship at least it stays in the Carnival family.
Posts: 549 | From: Mt. Pocono,Pa. Usa | Registered: Nov 1999  |  IP: Logged
sympatico
First Class Passenger
Member # 797

posted 12-20-2000 08:48 AM      Profile for sympatico     Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm - What's a MUNINY ? - your topic heading.
You know people want cheap cruises and they go on these old tubs and then they complain. You gets what you paid for.

Will be thinking you in all that rain as I sit sunning myself, that is if we ever get out here and Cleveland what with all the snow - bloody white stuff!
Have a Merry Christmas and Happy New Year


Posts: 3305 | From: Toronto, Ont. Canada | Registered: Jul 99  |  IP: Logged
desirod7
First Class Passenger
Member # 1626

posted 12-20-2000 09:42 AM      Profile for desirod7     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by gohaze:
Costa Riviera, built 1963 as Guglielmo Marconi. Steam turbine. Same vintage as Sun Vista ex Galileo Galilei, built 1963, and the SeaBreeze ex Federico C, built 1958.
...peter

Funny that the real troublesome old ships you mentioned ALL come from Ansaldo or Fincantieri. The Destiny class Carnival ships that come from this yard all have had trouble.

The pre 1965 British built ships like the Topaz, Island Breeze, Ocean Breeze, Regal Empress, Fair Princess, Albatros, seem to have little trouble if any.



Posts: 5727 | From: Philadelphia, Pa [home of the SS United States] | Registered: Oct 2000  |  IP: Logged
Paddy
First Class Passenger
Member # 357

posted 12-20-2000 02:28 PM      Profile for Paddy   Email Paddy   Send New Private Message      Edit/Delete Post  Reply With Quote 
Sympatico,
I read this story too in the paper, and many people payed up to £1500 each for their cruise, which I personally don't call "cheap". Besides, does going on a cheap holiday mean that you deserve to have to walk through sewage and not be able to have a shower over the festive period?

Merry Christmas.
Paddy.


Posts: 763 | From: Belfast, Ireland | Registered: Aug 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-20-2000 02:47 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sympatico:
Malcolm - What's a MUNINY ? - your topic heading.

MUNINY is the alternative British spelling of MUTINY! I though that every one new that?


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-20-2000 03:01 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sympatico:
You know people want cheap cruises and they go on these old tubs and then they complain. You gets what you paid for.

Sympatico - Do you really think that passengers should not complain if they choose a budget cruise? Do you really think that all old ships offer poor experiences?

Lots of people have great experiences on 'old tubs'! Remember, the QE2, Rembrant and Norway are now 'old' too.

The problem is not the age of the ship, but it's condition! People can have, and do have, bad experience even on new/er ships.

If you simply got what you paid for in Cruising, we would not need this forum! Even if a cruise cost a $1, sewage in your cabin is simply not acceptable! As paddy said, it was not a cheap cruise anyway.

Passengers may well have paid more for their European Cruise on Riviera, than they would on 'Explorer of the Seas' or any other new ships in the Caribbean?

Do I detect a touch of Cruise snobbery?

[This message has been edited by Malcolm (edited 12-21-2000).]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
bubbles
First Class Passenger
Member # 1415

posted 12-20-2000 03:29 PM      Profile for bubbles   Email bubbles   Send New Private Message      Edit/Delete Post  Reply With Quote 
I saw one of the families who had returned from Costa Riviera on breakfast TV this morning. They looked shocked and very upset they were expecting to be relaxing and enjoying some sunshing at the start of their Xmas break and find themselves back here for Christmas without any plans after saving for what was, for them, a real treat which just did not happen. The MD from Costa was there and offered them a full refund and 50% discount on next cruise, as they pointed out they got a discount on the cruise anyway so it was looking very unlikely they would be travelling with Costa again.
Posts: 133 | From: England | Registered: Jul 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-20-2000 05:36 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Yes, 50% is an insult! The passengers have been incovenienced, had their Christmas spoilt, and possibly lost a week or two Annual leave.

I would be demanding a better compensation package of cash NOT discount!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
LizB
First Class Passenger
Member # 1243

posted 12-20-2000 07:21 PM      Profile for LizB     Send New Private Message      Edit/Delete Post  Reply With Quote 
I agree with Sympatico...you get what you pay for! You go on cruise line that has no money for upkeep then you are going to pay for it!

Malcolm, by the way, have you cruised very often. You seem to have the last word on everything, but I doubt you have cruised that much!!


Posts: 133 | From: S.Dennis,MA, USA | Registered: Apr 2000  |  IP: Logged
nathan
First Class Passenger
Member # 720

posted 12-20-2000 07:32 PM      Profile for nathan     Send New Private Message      Edit/Delete Post  Reply With Quote 
Costa is owned by Carnival. They have plenty of money for upkeep.
Posts: 534 | From: Knoxville, Tennessee | Registered: Aug 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-21-2000 03:41 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by LizB:
I agree with Sympatico...you get what you pay for!

LizB, sorry but I still can't agree. We have had CruiseTalkers that have paid for a high grade cabin on the QE2 and been very disappointed with the experience! What most of use are searching for is a good cruise at a reasonable price - the highest price is simply not an option anyway

Malcolm, by the way, have you cruised very often. You seem to have the last word on everything, but I doubt you have cruised that much!!


You are right LizB. I never claimed to be an expert, I'm just giving you my opinion - I may well talk garbage on occasions? You are very welcome to tell me so I do not take it at all personally. In fact I do find it surprising when people take this forum so seriously and get upset! (Sorry If I've upset you)

Diversity is the great thing about this forum. We have people of all ages, both sexes and different races and sexual orientations. We have people that have worked or are working, in the Cruise industry. I have the greatest respect for the opinions of my fellow CruiseTalkers -you all have so much knowledge and experience.

If folks have taken 0, 1 or 100 cruises, they are still welcome to enter into the CruiseTalk debates. There are people on this forum that have cruised for 20 years with the same line only - but that's cool too, if they want to comment on Carnival or RCL etc. they are also welcome.

I regard this forum as incredible informative, but most importantly it should also be 'fun'. I do sometimes play devil's advocate a little, and deliberately try and stimulate discussion with my posts - why not, we are here to talk after all! I've even been know to change my mind during a thread!

My disagreement with Sympatico is NOT personal! (I look forward to Sympatico's response - I actually enjoy it when someone provides an arguement that my views are completely wrong, which they sometimes are!) If I disagree with someone in this forum, it does not mean that I am angry or I dislike them!!!

Maybe I do come over as big headed? This is not intentional. I have the greatest respect for the opinions of my fellow CruiseTalkers -you all have so much knowledge and experience. I am a dwarf amongst giants.

I just post my opinions - be them right or wrong. Maybe I have got a big mouth (in a virtual sense)? If you don't want me to have the last word, please simply click 'reply'


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Ryndam
First Class Passenger
Member # 1315

posted 12-21-2000 05:03 AM      Profile for Ryndam   Email Ryndam   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by desirod6:
Funny that the real troublesome old ships you mentioned ALL come from Ansaldo or Fincantieri. The Destiny class Carnival ships that come from this yard all have had trouble.

I don't agree with you "desirod6"; also ships coming out from other shipyards had problems: Millennium and Sovereign of the Seas (from Chantiers de l'Atlantique), Paradise and Grandeur of the Saes (from KMY) are some examples. All the ships coming out from Fincantieri had some problems with the propeller shaft bearings which cause a delay in the deliveries of the Rotterdam VI and Carnival Triumph, but now they seem to be solved.

Ryndam

[This message has been edited by Ryndam (edited 12-21-2000).]


Posts: 260 | From: Genoa (Italy) | Registered: May 2000  |  IP: Logged
Aussie1
First Class Passenger
Member # 25

posted 12-21-2000 07:16 AM      Profile for Aussie1   Email Aussie1   Send New Private Message      Edit/Delete Post  Reply With Quote 
An old ship is not automatically a bad ship, a poorly run and maintained ship is a bad ship. An example is P&O's Victoria which is an old ship but is better run than many newer vessels which makes her a good ship in my book. Some people look after their cars and some don't, it's the same with ships.
Posts: 493 | From: Sydney,NSW, Australia | Registered: Sep 99  |  IP: Logged
desirod7
First Class Passenger
Member # 1626

posted 12-21-2000 08:49 AM      Profile for desirod7     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Ryndam:
[B] also ships coming out from other shipyards had problems: Millennium and Sovereign of the Seas (from Chantiers de l'Atlantique), Paradise and Grandeur of the Saes (from KMY) are some examples
B]

All ships have some problems. The French ships, such as the Paris, Flandre [was called flounder, due to early breakdowns] and Normandie [not her fault] all burned up.

Before WWII a ship was good for 25-30 years b4 scrap. Postwar technology can give a ship 50 good years if taken care of.

American cars of the 1950's went 70,000 miles and 5 years b4 engines wore out and rust sets in. Japanese cars of the 80's on can go 300,000 miles and 15 years before rust sets in.

As much as I dislike the aesthetics of the modern cruise ship, I cannot fault them for technology. Maybe they can have a 60 year service life


Posts: 5727 | From: Philadelphia, Pa [home of the SS United States] | Registered: Oct 2000  |  IP: Logged
emgrace
First Class Passenger
Member # 1618

posted 12-21-2000 09:12 AM      Profile for emgrace     Send New Private Message      Edit/Delete Post  Reply With Quote 
I have to agree with you Malcolm. These people were sailing under such deplorable conditions I can hardly believe it. Being exposed to raw sewage is not merely the price to pay for choosing an older ship. It is an absolute biohazard!! I'm surprised these people are not considering lawsuits!
Posts: 34 | From: Northampton, Mass., USA | Registered: Oct 2000  |  IP: Logged
Mercy
First Class Passenger
Member # 322

posted 12-21-2000 10:54 AM      Profile for Mercy     Send New Private Message      Edit/Delete Post  Reply With Quote 
First off let me say that these poor passengers were probably told nice things about the ship and line from travel companies. I'm sure they were not warned anyway. We assume that there is some sort of reguations in place to protect passengers from these occurances. Isn't Costa now owned by Carnival? They should take as much care with all there companies as they do with Carnival. I think it's shocking , and do not hold the passengers at all responsible. Some folks are so willing to place blame. I also want to say that I have enjoyed all of Malcolm's posts, even when I don't agree with him.
P.S. I thought of a fun name for a new Costa ship... "Costa Plenty"!

Posts: 697 | From: Stanwood, Wa. USA | Registered: Sep 99  |  IP: Logged
Brenda
First Class Passenger
Member # 1377

posted 12-21-2000 12:18 PM      Profile for Brenda   Author's Homepage   Email Brenda   Send New Private Message      Edit/Delete Post  Reply With Quote 
Some of the passengers who sailed on the Costa Riviera have been in contact with me and they are not very pleased at having their cruise and their Christmas ruined by Costa Cruises. It's alright to offer refunds, but what about people who cannot take their holidays at other times, they now have completely lost their annual holiday. What about compensation from Costa cruises for stress, disappointment and inconvenience? Most importantly, what about the fact that their contract with Costa Cruises has been fundamentally broken. They will have a claim for Breach of Contract. I would say that they are entitled to much more than a full refund. Apparently the ship was in dry dock in Liverpool for 4 weeks prior to the cruise. It begs the question 'who authorised permission for the ship to sail?' It also begs the question 'should passengers be inconvenienced by repairs while at sea?' There is a long list of things that happened shortly after sailing, ship listing, dirty toilets, toilets that did'nt flush, toilets that did'nt work, toilets that overflowed, effluent overflowing into cabins, cabins flooded, electric drills being used at 11.30pm outside people's cabins, smells of deisel fumes, smoke from the engine room, faulty lifts, appalling life boat drill, etc. The list is endless. It all boils down to the fact that a ship should be seaworthy. Whatever minor repairs can be done at sea, it should not affect the passengers on board.
I think that Costa Cruises should prepare themselves for a huge lawsuit. These passengers are entitled to expect a reasonable standard of service. As passengers and consumers they have rights and they have laws to protect them and they should enforce them under The Package Travel Regulations 1992.

Posts: 52 | From: UK | Registered: Jun 2000  |  IP: Logged
cameron
First Class Passenger
Member # 966

posted 12-21-2000 12:37 PM      Profile for cameron   Email cameron   Send New Private Message      Edit/Delete Post  Reply With Quote 
Nathan and Mercy,

Although Costa is owned Carnival, Costa is operating as a seperate company under Carnival. They have their own operating budget and operating expenses. In their operation budget, I am sure they have allocated part of it for ships maintenances. Sure Carnival does finance Costa's future growth and new builds, but Costa is in charge of their daily operations.


Posts: 50 | From: Fremont, CA, USA | Registered: Dec 1999  |  IP: Logged
nathan
First Class Passenger
Member # 720

posted 12-21-2000 12:51 PM      Profile for nathan     Send New Private Message      Edit/Delete Post  Reply With Quote 
I realize that. I was just trying to make the point that Costa is by no means a bargain basement, or undercapitalized operation.

As for the comments about lawsuits -- if I were Costa, I wouldn't worry. While the conditions on board sound horrific, the damages that the passengers suffered are not the type that would support a monetary verdict substantially more than the price of the cruise, which Costa has already agreed to refund. This is a public relations loss, but not a monetary one.


Posts: 534 | From: Knoxville, Tennessee | Registered: Aug 99  |  IP: Logged
Paddy
First Class Passenger
Member # 357

posted 12-21-2000 01:15 PM      Profile for Paddy   Email Paddy   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by LizB:
I agree with Sympatico...you get what you pay for! You go on cruise line that has no money for upkeep then you are going to pay for it!

Cheap? £1500 sterling translates to US$2140.20 US, or $3231.00 Canadian. They had it coming to them!

Paddy.


Posts: 763 | From: Belfast, Ireland | Registered: Aug 99  |  IP: Logged
gohaze
First Class Passenger
Member # 586

posted 12-21-2000 01:27 PM      Profile for gohaze   Email gohaze   Send New Private Message      Edit/Delete Post  Reply With Quote 
Come on Paddy....1500 GBP for what? Top suite or inboard on the tanktops, and how many days...meaningless unless you qualify it.
...peter

Posts: 1909 | From: Vancouver.BC | Registered: Sep 99  |  IP: Logged
jean elmore
First Class Passenger
Member # 1192

posted 12-21-2000 03:21 PM      Profile for jean elmore     Send New Private Message      Edit/Delete Post  Reply With Quote 
It`s time the Riviera was put out to pasture, we sailed her Aug. 1996, Greek & Italian islands cruise, after our first stop in Corfu, people started coming down sick, by the next day we were in quaranteen in Crete for 36 hrs. 400 people were infected with shigella, a particularly nasty form of food poisoning, several were taken off ship to local hospitals, the ship was surrounded by armed guards and the militia, and as there were only 22 English speaking pax. on board it was quite difficult for us to find out what was going on. Two ports were eliminated from out itinerary and by the time we reached the Tremeti Islands the CEO of Costa crociere had flown down in a helicopter from Genoa, signed docs. in hand granting us total freedom of purchasing on that cruise, all charges wiped out, and a free cruise on any Costa ship to be taken within 2 years. Satisfying 1000 angry Italians was kind of scary, luckily my husband and I were not affected by the outbreak, although 9 in our party were, it was right after this that Carnival bought into the Costa crociere co. At that time the Riviera was old and needed repair, and by now I`m sure its ready for the scrap heap, well hearing about the current problems brought this all back to mind, in 15hrs. I`m leaving for Puerto Rico and my Xmas cruise so happy holidays to all of you, jean
Posts: 68 | From: obetz oh. usa | Registered: Mar 2000  |  IP: Logged
Paddy
First Class Passenger
Member # 357

posted 12-21-2000 04:10 PM      Profile for Paddy   Email Paddy   Send New Private Message      Edit/Delete Post  Reply With Quote 
Excuse me Peter, but "Come on Paddy" nothing. If you really want it to be qualified here you go:
-the British media said that passengers paid UP TO £1500, so we can imagine that this is in the top-grade cabin (I needn't dare say "suite" on a 41 year old ship), and inclusive of air.
-the Costa website gives an early booking price, inclusive of air for US passengers and for a Category 1 cabin, of $2399 US, which is £1541.77 sterling. (Indeed it is more than the higher British price, but I do not hesitate to say that this is indeed air-inclusive ex. JFK and other selected US gateways, exclusing taxes and charges).

These prices are for a ten night cruise: Savona -> Naples -> Catania -> Sea -> Alexandria/Port Said -> Ashdod ->Limassol -> Rhodes -> Naples -> Savona.

Now, and this is just my humble opinion, but there are many cruises to be had for much less on the likes of Royal Caribbean, NCL, Carnival, and, dare I say it, the QE2 if you don't mind slumming it in "tourist class". But, no matter what the price, nobody, but nobody, should forced to spend what should be the happiest time of a very hard working year walking around in other people's excrement.

Merry Christmas,
Paddy.

[This message has been edited by Paddy (edited 12-21-2000).]


Posts: 763 | From: Belfast, Ireland | Registered: Aug 99  |  IP: Logged

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