Log In | Customer Support
Home Book Travel Destinations Hotels Cruises Air Travel Community Search:

Search

Search CruisePage

Book a Cruise
- CruiseServer
- Search Caribbean
- Search Alaska
- Search Europe
- 888.700.TRIP

Book Online
Cruise
Air
Hotel
Car
Cruising Area:

Departure Date:
Cruise Length:

Price Range:

Cruise Line:

Buy Stuff

Reviews
- Ship Reviews
- Dream Cruise
- Ship of the Month
- Reader Reviews
- Submit a Review
- Millennium Cruise

Community
- Photo Gallery
- Join Cruise Club
- Cruise News
- Cruise News Archive
- Cruise Views
- Cruise Jobs
- Special Needs
- Maritime Q & A
- Sea Stories

Industry
- New Ship Guide
- Former Ships
- Port Information
- Inspection Scores
- Shipyards
- Ship Cams
- Ship Tracking
- Freighter Travel
- Man Overboard List
- Potpourri

Shopping
- Shirts & Hats
- Books
- Videos

Contact Us
- Reservations
- Mail
- Feedback
- Suggest-a-Site
- About Us

Reader Sites
- PamM's Site
- Ernst's Site
- Patsy's Site
- Ben's Site
- Carlos' Site
- Chris' Site
- SRead's Site


Cruise Travel - Cruise Talk
Cruise Talk Cruise News

Welcome to Cruise Talk the Internet's most popular discussion forum dedicated to cruising. Stop by Cruise Talk anytime to post a message or find out what your fellow passengers and industry insiders are saying about a particular ship, cruise line or destination.

>>> Reader Reviews
>>> CruisePage.com Photo Gallery
>>> Join Our Cruise Club.

Latest News...Today, MSC Cruises announced a major new order for four next-generation cruise vessels and two additional options from MEYER WERFT in Papenburg, Germany, marking the launch of its “New Frontier” platform—a brand-new class of ships. The order will secure full capacity at the shipyard well into the next decade. The announcement was made today at the Federal Ministry for Economic Affairs and Energy in Berlin...

Latest News...Norwegian Cruise Line today announced the arrival of Norwegian Viva to the Port of Galveston in Texas, marking the beginning of her inaugural sailing season from the Lone Star State.Norwegian Viva kicked off her first official Galveston-based season on Saturday, Dec. 13, 2025, establishing Galveston, Texas as her new homeport for the Winter 2026 cruise season through April 2026. ...

Latest News...Carnival Cruise Line today announced the next wave of its 2027/28 deployment plans, including Carnival Firenze’s new series of itineraries from New York. Before heading to the homeport, Carnival Firenze will offer a special Carnival Journeys voyage from Miami connecting the two cruise ports. Carnival Splendor will further expand Carnival’s global deployment footprint by introducing four new sailings, including two round-trip sailings from Sydney,...

More Cruise News...


Post New Topic  Post A Reply
my profile | register | search | faq | forum home
  next oldest topic   next newest topic
» Cruise Talk   » Cruise Ships   » Quality of Service on Cruise Ships

UBBFriend: Email this page to someone!    
Author Topic: Quality of Service on Cruise Ships
hhornblower
First Class Passenger
Member # 1047

posted 12-17-2000 12:52 PM      Profile for hhornblower     Send New Private Message      Edit/Delete Post  Reply With Quote 
I have visited many other cruise review web sites and I have noticed that a number of cruisers are commenting on how the level of service has declined recently. This comment is made against several major lines - Carnival, RCI, Princess, even Cunard. Although I had a very good time on Voyager, I noticed that the quality of service was not the same as on past RCI cruises.
I have a question for experienced cruisers - do you think the quality of service has declined in recent years? Do you think it is due to the size of the ship, lack of crew training, etc. ?

Posts: 84 | Registered: Jan 2000  |  IP: Logged
Patrick
First Class Passenger
Member # 364

posted 12-17-2000 01:45 PM      Profile for Patrick     Send New Private Message      Edit/Delete Post  Reply With Quote 
Yes, for sure the product "cruise" has changed a lot during the last years. It has become more and more a mass product (more and more ships, bigger size, more passengers...) and it´s difficult to find qualified crew like you found them on the ships ten years ago. Many cruiselines now work together with independant catering companies who find their people all over the world. There´s often no time anymore for previous training, people are hired even if they have never worked in this area before, just to fill up a free place. Many of the crew-people are really trying hard but have no idea of what they do and how to do it right. Passengers who can´t understand that everybody has to start one day, will make the life for them even more difficult. The positions of managers are given away like "the first who comes, will get it" and there is no real rule and regulation anymore.
The amount of parties, alcohol and drugs in crew areas become higher and higher and the work and service quality becomes lower and lower. Many see in the work on a cruiseship just the amusement but not all !
Once I met a black guy and I asked him if he would also go to the crew party that night. He said: "No, thanks. I´m here onboard to work and to improove my work and to earn the money which I need to live and with which I also support my family. I´m not here to make party."
I think he was absolutely right. He was always in good mood and always friendly and helpful. Meanwhile, others were tired and seemed to be unpleasant to restart working after the party last night wasn´t long enough...!
In my eyes, on many lines the rules and regulations have to become harder and much more controled. As well, the mass of todays cruiseships of the mega-lines will never be able to provide the perfect service !
If you look at the few smaller lines, which are maybe not so popular, they look much more at details and the quality of each product they offer. Even if the line only offers middle-class-ships for example, it is much nicer to have a perfect organized middle-class cruise than a chaotic-working first-class-cruise.
For sure, this statement doesn´t count for all lines or for all people working onboard a cruiseship. Many do fabulous and great jobs and also you have to remember that a ship is not a prison, life is hard sometimes and everybody needs his free time and mayby also a little party sometimes.
I was working on cruiseships and what I said is coming from my own experience I made onboard ships of different cruiselines.
I just ask myself where all these newbuildings and joint-ventures and expansions of the major cruiselines will end at. In Germany, with happiness I can see that the large ships do not at all have so much success than all the older and smaller ships. If I take as an example the success which PSM Shipmanagement had with bringing back the PALMIRA on the German market, which is not a luxury ship at all but only a 3-star-vessel, it said a lot already in my eyes. The same with the PALOMA a year later. And the ODESSA will follow their way when coming back to Germany probably next year already.
As well, in this context, I have to say that the idea of P&O Princess Group (selling the ARKONA and offering the ROYAL PRINCESS as the TOSCA instead for the same clients) will be a step backwards and in my eyes will be withdrawn a year later due to no success.
The bankrupty of the official Carnival, HAL and Costa-representant in Belgium probably should be a reason for the managers of the major lines to think about what "real" cruises are !

Posts: 1680 | From: OSC Luxembourg | Registered: Nov 98  |  IP: Logged
Schaljapin
First Class Passenger
Member # 1659

posted 12-17-2000 02:58 PM      Profile for Schaljapin   Email Schaljapin   Send New Private Message      Edit/Delete Post  Reply With Quote 
Prices are sinking in the last years and the
Quality of service and food is sinking too.

The cruisegoers are not the same, than 20
years before, here is the quality sinking, too.

The product "Cruise" is on the most of
the world wide fleet a mass-product.

Some companies are better, some are not so
good, but all are not so good than in former
years.


Posts: 38 | From: Gutach, Germany | Registered: Oct 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-17-2000 06:18 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I think that the quality of many products, not just cruises, has gone down as they have been popularized!

Airlines used to offer fine food and silver service on the early flights!

On a positive note, more people are able to enjoy air and sea travel today


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
K&K
First Class Passenger
Member # 1040

posted 12-17-2000 07:49 PM      Profile for K&K   Email K&K   Send New Private Message      Edit/Delete Post  Reply With Quote 
I believe they will only provide what they have to and still keep at full or near full.

Also alot of cruisers of today do not know what they have missed as they did not have the experience of the 70's just as I did not have the experience of the 50's&60's.

The next step (industry wide) I believe will be to limit the amount of entrees one could have at dinner. The quality of the food is already gone down. Kevin


Posts: 446 | From: Sandpoint,Idaho,USA | Registered: Jan 2000  |  IP: Logged
cameron
First Class Passenger
Member # 966

posted 12-18-2000 03:12 PM      Profile for cameron   Email cameron   Send New Private Message      Edit/Delete Post  Reply With Quote 
I think we will eventually see the return of a class system similar to that of the air lines. First class quality service will be accompany by first class staterooms and first class cruise fares, etc. I agreed with Patrick that cruising is becoming more main streem and going on more mass market. People who work on the cruise ships are simply overworked and under-rested. I have seen it myself when I was on my last cruise. The busboy, it was a she, she worked until 12:00 midnight in the main dinning room to finish up serving dinner. She return to work in the morning buffet at 5:30 A.M. When I went to get my breakfast, I could tell that she didn't get much rest and was exhausted. How can we get top service from crews that have overworked and burned out?

Cameron


Posts: 50 | From: Fremont, CA, USA | Registered: Dec 1999  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 12-18-2000 03:43 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by cameron:
I think we will eventually see the return of a class system similar to that of the air lines.

Sounds like the QE2! I don't really like the "class" concept, everyone should get good food and service - but you could argue on the QE2 that you get what you pay for.

(Although some of our CruiseTalker would possibly argue that they did not!)


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Cambodge
First Class Passenger
Member # 906

posted 12-18-2000 04:32 PM      Profile for Cambodge   Email Cambodge   Send New Private Message      Edit/Delete Post  Reply With Quote 
As an already-certified snob, I too would welcome the return of the two-class system. You pay for what you get, and you know what you are getting. First Class on the "France" was absolutely fabulous, even if you might be just a few bucks above the high-minimum of "Class Touriste."

First class on QE2 meant, primarily, better food, served in a first class environment.

First class travelers on aircraft opt for the food, amenities, and legroom. [even they do not reach their destinations any sooner than cattle class!].

And I have traveled on the "20th Century Limited," the "Empire Builder" and other First Class Trains. I always regret that I never made the "Super Chief," but the "California Zephyr" was an excellent runner-up. Believe me, it is/was worth the cost differential, if not to travel on a First Class Train, at least to upgrade to Pullman!

First class travel meant something in the last half of the 20th Century, and, perhaps, some day, will again! Cunard has the opportunity on QM2.

But I am sure I shall hear significantly differing opinions on this thread!

[This message has been edited by Cambodge (edited 12-18-2000).]


Posts: 2149 | From: St. Michaels MD USA , the town that fooled the British! | Registered: Nov 1999  |  IP: Logged
Jules
First Class Passenger
Member # 1529

posted 12-19-2000 11:42 PM      Profile for Jules        Edit/Delete Post  Reply With Quote 
I think that a lot of the change is to do with my generation. I never thought that I would agree with my mother about this, but, the younger generation take less of a pride in their work and try to get away with doing the bare minimum. (Now before anyone jumps down my throat I know that this is a gross generilisation and that there will be plenty of examples of hard working youngsters).

You see it in all walks of life. I know that I have to push younger members of my staff to get the them to do anything like the amount of work (or standard of work)that those who are 40 plus do as a matter of course.

As the average age of staff in the cruise industry becomes younger, the problem will exacerbate unless something is done now. Poor wages etc will also demotivate staff.



Posts: 136 | From: Scotland | Registered: Aug 2000  |  IP: Logged
lambcom
First Class Passenger
Member # 656

posted 12-20-2000 09:18 AM      Profile for lambcom   Email lambcom   Send New Private Message      Edit/Delete Post  Reply With Quote 
I think the two tier system has some merit, but would require some extensive infrastructure in order to make it work, especially on the larger cruise ships. For example, if a line were to define "first class" as all cabins with min-verandas and up, you would still need to create a separate dining room large enough to accomodate these folks who, I suspect, would want to eat whenever they felt like it rather than being herded in at 6 and 8 p.m.

I think they would also demand other areas of the ship designated as "first class only" such as lounges and bars.

And then there is the staffing problem, already addressed on this thread. First class passengers would demand first class service and the lines are struggling to provide their one class of passengers with even mediocre service. Where will they find first class waiters, cabin attendents, concierges, etc.?

I'd be interested in hearing others thoughts on this concept!


Posts: 179 | From: Montreal, canada | Registered: Jul 99  |  IP: Logged
desirod7
First Class Passenger
Member # 1626

posted 12-20-2000 10:01 AM      Profile for desirod7     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by lambcom:
I think the two tier system has some merit, but would require some extensive infrastructure in order to make it work, especially on the larger cruise ships. I'd be interested in hearing others thoughts on this concept!

Please read under 'classic ships and ocean liners' category "snobbery in cruising"

I could not afford to go first class, I like being treated as an equal among all passengers, by passengers and crew. When on a vacation, I do not want to feel as though I had to settle for less. Many first class passengers on the Queen Mary would go to the second class lounges since the people were more fun. When on vacation I want to wear comfortable clothes, not a monkey suit to stroll the deck, and not have to stand around waiting to be introduced.

The class system is the ugly side we ignore from the golden age of ship travel. Those days it was getting from Point 'A' to Point 'B'. Today it is strictly to have fun. Would the first class passengers even enjoy the same itinerary and ports of the mere plebians.

There is enough variety in the cruise lines and one class cruise ships to please the ultra-rich on Seabourn and Crystal, and the 'Party animals' on Carnival and Regal, and the huge middle ground offered by RCCL, P&O, NCL, and more.

Face it: cruising is now a commodity



Posts: 5727 | From: Philadelphia, Pa [home of the SS United States] | Registered: Oct 2000  |  IP: Logged
Paddy
First Class Passenger
Member # 357

posted 12-20-2000 02:17 PM      Profile for Paddy   Email Paddy   Send New Private Message      Edit/Delete Post  Reply With Quote 
Yeah, I would definately have to agree with Desirod6 - who in their right minds would set out to save their money and pay or a "second class" vacation??? Defies logic.

Paddy.


Posts: 763 | From: Belfast, Ireland | Registered: Aug 99  |  IP: Logged
cameron
First Class Passenger
Member # 966

posted 12-20-2000 02:30 PM      Profile for cameron   Email cameron   Send New Private Message      Edit/Delete Post  Reply With Quote 
I think the unlined problem is that cruise lines are having difficult time finding the "right" people to work on the cruise ship. Sure, cruise lines can go third world countries to find their work forces but many of them don't even qualify. At the same, cruise ships are getting bigger and accommodate more than 2,000 cruise per ship at a given sailing, there are fewer qualified candidates for the job.


Posts: 50 | From: Fremont, CA, USA | Registered: Dec 1999  |  IP: Logged
bubbles
First Class Passenger
Member # 1415

posted 12-20-2000 03:49 PM      Profile for bubbles   Email bubbles   Send New Private Message      Edit/Delete Post  Reply With Quote 
I would hate to see a return to the class system within a single ship. This does not mean I would not support a 'get what you pay for policy' in fact that is just what seems to be happning. I don't mean that Penthouse suites should not pay more and enjoy butler service but separate restaurants or bar areas would be a complete no-no for me.

Lines target specific sectors of the market and have always done so. You know what line to look for if you are looking for budget in the same way you would be able to find yourself a luxury product in the market.

In common with every area of service today service on ships is 'not what it was'. I agree with KKs remarks that many passengers today do not know what a special experience they have missed if they are recent cruisers.

People will buy the 'product' which gives them the experience they are looking for.

To introduce two tiers of service within a single 'product' would mean more than compromise on passenger and staff's behalf, I would not travel on a ship if I was treated differently to another passenger whatever their cabin number.


Posts: 133 | From: England | Registered: Jul 2000  |  IP: Logged

All times are ET (US)  

Post New Topic  Post A Reply Close Topic    Move Topic    Delete Topic next oldest topic   next newest topic
Hop To:

Contact Us | CruisePage

Infopop Corporation
Ultimate Bulletin BoardTM 6.1.0.3

VACATION & CRUISE SPECIALS
Check out these great deals from CruisePage.com

Royal Caribbean - Bahamas Getaway from $129 per person
Description: Experience the beautiful ports of Nassau and Royal Caribbean's private island - CocoCay on a 3-night Weekend Getaway to the Bahamas. Absorb everything island life has to offer as you snorkel with the stingrays, parasail above the serene blue waters and walk the endless white sand beaches. From Miami.
Carnival - 4-Day Bahamas from $229 per person
Description: Enjoy a wonderful 3 Day cruise to the fun-loving playground of Nassau, Bahamas. Discover Nassau, the capital city as well as the cultural, commercial and financial heart of the Bahamas. Meet the Atlantic Southern Stingrays, the guardians of Blackbeard's treasure.
NCL - Bermuda - 7 Day from $499 per person
Description: What a charming little chain of islands. Walk on pink sand beaches. Swim and snorkel in turquoise seas. Take in the historical sights. They're stoically British and very quaint. Or explore the coral reefs. You can get to them by boat or propelled by fins. You pick. Freestyle Cruising doesn't tell you where to go or what to do. Sure, you can plan ahead, or decide once onboard. After all, it's your vacation. There are no deadlines or must do's.
Holland America - Eastern Caribbean from From $599 per person
Description: White sand, black sand, talcum soft or shell strewn, the beaches of the Eastern Caribbean invite you to swim, snorkel or simply relax. For shoppers, there's duty-free St. Thomas, the Straw Market in Nassau, French perfume and Dutch chocolates on St. Maarten. For history buffs, the fascinating fusion of Caribbean, Latin and European cultures. For everyone, a day spent on HAL's award winning private island Half Moon Cay.
Celebrity - 7-Night Western Mediterranean from $549 per person
Description: For centuries people have traveled to Europe to see magnificent ruins, art treasures and natural wonders. And the best way to do so is by cruise ship. Think of it - you pack and unpack only once. No wasted time searching for hotels and negotiating train stations. Instead, you arrive at romantic ports of call relaxed, refreshed and ready to take on the world.
Holland America - Alaska from From $499 per person
Description: Sail between Vancouver and Seward, departing Sundays on the ms Statendam or ms Volendam and enjoy towering mountains, actively calving glaciers and pristine wildlife habitat. Glacier Bay and College Fjord offer two completely different glacier-viewing experiences.

| Home | About Us | Suggest-a-Site | Feedback | Contact Us | Privacy |
This page, and all contents, are � 1995-2021 by Interactive Travel Guides, Inc. and/or its suppliers. All rights reserved.
TravelPage.com is a trademark of Interactive Travel Guides, Inc.
Powered by